Customer Technical Support/Claims Specialist

Benteler Automotive Corporation; Houston (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k) Match

Dental Insurance

Health Savings Accounts

Flexible Work Schedules

Educational Assistance

Vision Insurance

Job summary

A global automotive company located in Houston is seeking a Customer Technical Support/Claims Specialist. This role involves managing customer complaints and coordinating with sales and quality teams. Candidates should have at least 8 years of experience in manufacturing and 4 years in quality assurance. Proficiency in SAP and strong analytical skills are essential. A BS/BA in Engineering or a related field is preferred, alongside excellent communication and organizational abilities.

Qualifications

• Minimum 8 years of experience in manufacturing or related field.
• Minimum 4 years of experience in quality inspection, control, or assurance areas.
• Knowledge of API/ASTM/ISO standards and specifications.

Responsibilities

• Manage customer complaint/claim activities for sales.
• Support entry and maintenance of complaints in SAP.
• Assist in field visits to customer yards and inspection companies.

Skills

Analytical skills

Problem-solving

Detail oriented

Organizational abilities

Communication skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

SAP experience

Intercultural understanding

Education

BS/BA in Engineering

Supply Chain Management

Tools

SAP

Job description

Customer Technical Support/Claims Specialist

Location: Houston, TX, US

Division: BENTELER Steel/Tube
Functional Area: Sales
Career Level: Professional
Contract Type: Permanent/Full-time
Weekly Working Hours: 40

Required Languages: English
Requisition ID: 45747

Benefits: United States : 401(k) Match; United States : Dental; United States : Development; United States : Educational Assistance; United States : Flexible Work Schedules; United States : Health Savings Accounts; United States : Holidays; United States : Life & Disability; United States : Medical; United States : Training; United States : Vacation; United States : Vision; United States : Wealth Management Support

At BENTELER, we make it possible. From promoting individual talents to international career prospects, or from generous opportunities for designing your career to personal development opportunities—at BENTELER, we always have answers to your questions about the future, based entirely on your personal needs. Diverse options that makes sure you can be anything and everything. Or, as we like to put it: BENTELER makes it happen!

Job Responsibilities

• Manage customer complaint/claim activities for sales team through effective communication with mill operations, quality team, sales team, and customer.
• Support entry and maintenance of complaints in SAP and generate reports for internal consumption.
• Support SQEs, external subcontracting, and quality teams to assure on-time delivery, product quality assurance, and processor compliance.
• Support sales operations, quality and procurement stakeholders in various activities; including but not limited to on-site quality inspections, claims, qualification of external suppliers, non-conformance/corrective action demands.
• Frequent on-site visits to approved processor and/or 3rd party inspection service companies to monitor progress and navigate potential roadblocks.
• Assist in field visits to customer yards, threading and inspection companies to verify customer complaints/claims.
• Support and investigate transportation and import related claims through communication with, but not limited to, customers, suppliers, surveyors, and internal stakeholders (i.e. insurance department).

Job Requirements

• BS/BA in Engineering, Supply Chain Management or related field preferred, or equal work experience.
• Minimum 8 years of experience in manufacturing or related field.
• Minimum 4 years of experience in quality inspection, control, or assurance areas, preferably with oil and gas tubular products.
• Knowledge of tubular and/or steel manufacturing.
• Knowledge of OCTG finishing processes preferred.
• Knowledge of dimensional, NDT, and other related testing requirements preferred.
• Knowledge of API/ASTM/ISO standards and specifications.
• Proficiency in Microsoft Word, Excel & PowerPoint; experience with SAP or strong IT/ERP system know-how required.
• A self-starter with ability to work in a fast-paced office setting.
• Excellent analytical, problem-solving, and critical thinking skills.
• Ability to interface with personnel on all levels; intercultural and diversity understanding.
• Positive attitude, energetic, personable and a reliable team player.
• Skilled in accuracy, detail oriented, and organizational abilities.

Your contact

Samantha Ann Metoyer
BENTELER Human Resources

The BENTELER Group always has the answer. That’s because in each of our divisions and at every one of our sites, you can benefit from the size and diversity of an international corporation with more than 20,000 employees at around 90 locations worldwide.

The same is true in our BENTELER Steel/Tube division. Here, we develop and produce custom, precision pipes for customers from energy production, automotive engineering, and other industrial sectors. In this division, we enable the unerring application of our products, from the concept up to process integration and thus to integration into our customers’ value chains. Along with that, our diverse fields of application make sure you can be and become anything. Or, as we like to put it: BENTELER makes it happen!