Customer Team Leader, Chronic Care - Pacific Northwest

Merck; Lansing (MI); Remote; USD 169,000 - 268,000; Full time

Job summary

A leading pharmaceutical company is seeking a Customer Team Leader to manage a field-based sales team. The role emphasizes strong leadership in driving sales performance, coaching team members, and developing customer relationships in the cardiovascular market. Ideal candidates have a BA/BS degree and extensive experience in sales or managed care. Benefits include comprehensive medical coverage and a salary range of $169,700 - $267,200.

Benefits

Comprehensive medical benefits

401(k) retirement plan

Paid holidays and vacation

Qualifications

• Minimum 5 years' experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry.
• Experience leading successful sales teams and managing field sales operations.
• Valid driver's license and willingness to travel 15% of the time.

Responsibilities

• Lead a team of Customer Representatives to improve sales performance.
• Provide effective coaching and training to enhance team skills.
• Develop and maintain a high-performing customer team aligned with company goals.

Skills

Leadership

Customer Relationship Management

Sales Performance

Coaching

Cross-functional Collaboration

Education

BA/BS degree in relevant field

Tools

Business Analytics

Job description

Overview

Our Chronic Care Sales team helps customers by delivering clinical product information, educational materials, and clinical training programs and resources. We partner with healthcare providers and systems to help them achieve better patient outcomes in their communities.

The Customer Team Leader (CTL) plays a critical role in establishing our company's customer- focused initiative. This is a field-based sales management position that covers the assigned district, including workload centers such as Seattle, WA; Portland, OR; Denver, CO.

Responsibilities

• Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
• Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
• Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.
• Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.

Qualifications

• Proven ability to cultivate a high-performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area.
• Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence. Lead by example with a growth mindset and agility, while fostering trust and openness to support teams effectively during periods of transition.
• Navigate ambiguity with confidence and a forward-looking vision, communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond.
• Maintain a customer-focused mindset by actively listening to understand customer objectives and foster meaningful relationships across the organization.
• Apply expertise in account planning and management, collaborating effectively with cross-functional teams to achieve common goals.
• Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.
• Solid understanding of Rx Pathways and prior authorization process.
• Track record of leading successful product launch teams in competitive markets.
• Proficient in leveraging business analytics and technology to generate insights, develop strategies, and execute plans, while coaching sales teams to utilize these tools effectively.

Minimum Requirements – Skills and Experience

• BA/BS degree with minimum 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry
• Valid driver’s license
• Reside within 150 miles of a major workload center/city within the assigned district and be willing to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays

Preferred Skills and Experience

• Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline
• At least 3 years’ experience working with key thought leaders or influential customers in large group practices, hospitals, or managed care organizations
• Proven ability to manage, lead, coach, and inspire successful sales teams, preferably within the Cardiovascular market, with previous Field Sales Management experience
• Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights and enhancing sales impact
• Experience selling and leading teams in the Pharmaceutical, Biotech, or Medical Device industries
• Skilled at establishing and maintaining relationships and networks within customer organizations

Additional Details

Travel requirements: 25%

US and Puerto Rico Residents Only: Our company is committed to inclusion. If you need an accommodation during the application or hiring process, please click here.

Equal Employment Opportunity: We provide equal opportunities to all employees and applicants and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. We comply with affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under U.S. Equal Opportunity Employment laws, visit the EEOC Know Your Rights and related resources.

U.S. Hybrid Work Model: For U.S. office-based roles, a Hybrid model may apply. This role is field-based and requires on-site presence as determined by business needs.

Salary: $169,700.00 - $267,200.00

Benefits: Comprehensive medical, dental, vision, retirement (401(k)), paid holidays, vacation, and sick days. More information is available on our compensation and benefits page.

Application: You can apply at the company careers site. The application deadline for this position is stated in the posting.

Relocation: No relocation

VISA Sponsorship: No

Job Posting End Date: 10/11/2025