Customer Team Leader, Chronic Care - Ohio

Merck; Little Rock (AR); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading pharmaceutical company is seeking a Customer Team Leader to drive sales in the cardiovascular market. This field-based position requires management of a high-performing team, coaching, and collaboration with cross-functional teams to deliver better patient outcomes. Ideal candidates have at least 5 years in pharmaceutical sales and a strong relationship-building track record.

Qualifications

• 5+ years' experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry.
• Valid driver's license and willingness to travel 15% of the time.

Responsibilities

• Lead and manage a team of Customer Representatives.
• Provide coaching and guidance to enhance team effectiveness.
• Oversee training programs and manage all people-related processes.

Skills

Sales management

Coaching

Relationship building

Business analytics

Leadership

Education

BA/BS degree

Job description

Overview

Our Chronic Care Sales team helps customers by delivering clinical product information, educational materials, and clinical training programs and resources. We partner with healthcare providers and systems to help them achieve better patient outcomes in their communities.

The Customer Team Leader (CTL) plays a critical role in establishing our company's customer-focused initiative. This is a field-based sales management position responsible for covering the assigned district, which includes workload centers such as Cleveland, OH; Detroit, MI; Columbus, OH.

Responsibilities

• Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
• Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
• Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.
• Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.

Qualifications

Attributes:

• Proven ability to cultivate a high-performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area.
• Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence. Lead by example with a growth mindset and agility, while fostering trust and openness to support teams effectively during periods of transition.
• Navigate ambiguity with confidence and a forward-looking vision, communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond.
• Maintain a customer-focused mindset by actively listening to understand customer objectives and foster meaningful relationships across the organization.
• Apply expertise in account planning and management, collaborating effectively with cross-functional teams to achieve common goals.
• Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.
• Solid understanding of Rx Pathways and prior authorization processes.
• Track record of leading successful product launch teams in competitive markets.
• Proficient in leveraging business analytics and technology to generate insights, develop strategies, and execute plans, while coaching sales teams to utilize these tools effectively.

Minimum Requirements – Skills and Experience:

• BA/BS degree with minimum 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry
• Valid driver’s license
• Reside within 150 miles of a major workload center/city within the assigned district and be willing to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays

Preferred Skills and Experience:

• Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline
• At least 3 years’ experience working with key thought leaders or influential customers in large group practices, hospitals, or managed care organizations
• Proven ability to manage, lead, coach, and inspire successful sales teams, preferably within the Cardiovascular market, with previous Field Sales Management experience
• Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights and enhancing sales impact
• Experience selling and leading teams in the Pharmaceutical, Biotech, or Medical Device industries
• Skilled at establishing and maintaining relationships and networks within customer organizations

Qualifications summary: this role requires field-based leadership in cardio-focused sales with coaching, training, and cross-functional collaboration.

Additional Information

Travel Requirements: 25%

Shift: Not Indicated

Valid Driving License: Yes

Hazardous Materials: n/a

Requisition ID: R366819