Customer Team Leader, Chronic Care - New England

Merck; Jackson (MS); Hybrid; USD 169,000 - 268,000; Full time

Job summary

A leading pharmaceutical company is seeking a Customer Team Leader to manage a sales team focused on improving patient outcomes. The role includes coaching team members, overseeing training programs, and developing effective customer relationships. Preferred candidates will have a BA/BS degree and 5+ years of relevant experience, particularly in the Cardiovascular sector, and a strong leadership background. This position offers a hybrid work model and competitive compensation including bonuses.

Benefits

Comprehensive benefits package

401(k) retirement plan

Paid holidays and vacation

Qualifications

• 5+ years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry.
• Valid driver’s license.
• Willing to travel at least 15% of the time for customer engagement.

Responsibilities

• Lead and manage a team of Customer Representatives.
• Provide coaching and guidance to enhance team skills.
• Oversee training programs and manage all related processes.
• Develop a high-performing customer team aligned with goals.

Skills

Leadership

Sales Management

Customer Relationship Management

Emotional Intelligence

Education

BA/BS degree

Job description

Overview

Our Chronic Care Sales team helps customers by delivering clinical product information, educational materials, and clinical training programs and resources. We partner with healthcare providers and systems to help them achieve better patient outcomes in their communities.

The Customer Team Leader (CTL) plays a critical role in establishing our company's customer- focused initiative.

This is a field-based sales management position that is responsible for covering the assigned district, which includes the following and may not be limited to the following workload centers: Boston, MA; Hartford, CT; New Haven, CT.

Responsibilities

• Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
• Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
• Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.
• Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.

Qualifications

• Proven ability to cultivate a high-performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area.
• Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence. Lead by example with a growth mindset and agility, while fostering trust and openness to support teams effectively during periods of transition.
• Navigate ambiguity with confidence and a forward-looking vision, communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond.
• Maintain a customer-focused mindset by actively listening to understand customer objectives and foster meaningful relationships across the organization.
• Apply expertise in account planning and management, collaborating effectively with cross-functional teams to achieve common goals.
• Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.
• Solid understanding of Rx Pathways, and prior authorization process.
• Track record of leading successful product launch teams in competitive markets.
• Proficient in leveraging business analytics and technology to generate insights, develop strategies, and execute plans, while coaching sales teams to utilize these tools effectively.

Minimum Requirements – Skills and Experience

• BA/BS degree with minimum 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry
• Valid driver’s license
• Reside within 150 miles of a major workload center/city within the assigned district and be willing to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays

Preferred Skills and Experience

• Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline
• At least 3 years’ experience working with key thought leaders or influential customers in large group practices, hospitals, or managed care organizations
• Proven ability to manage, lead, coach, and inspire successful sales teams, preferably within the Cardiovascular market, with previous Field Sales Management experience
• Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights and enhancing sales impact
• Experience selling and leading teams in the Pharmaceutical, Biotech, or Medical Device industries
• Skilled at establishing and maintaining relationships and networks within customer organizations

Travel Requirements: 25%

Hybrid work model: U.S. Hybrid Work Model applies to eligible roles (see posted details).

Salary range: $169,700.00 - $267,200.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

EEO Notice

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit the EEOC Know Your Rights and related resources.

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, with Friday remote, unless business critical tasks require an on-site presence. This model does not apply to field-based positions; see posting for full details.

The salary range for this role is included above. The successful candidate will be eligible for annual bonus and long-term incentives, if applicable.

Additional information: San Francisco/HQ compliance notices may apply per location; travel is required as stated.