Customer Team Leader, Chronic Care - Houston

Merck; Sacramento (CA); Hybrid; USD 169,000 - 268,000; Full time

Job summary

A leading pharmaceutical company is seeking a Customer Team Leader for their Chronic Care division in California. This field-based sales management role involves leading a team to achieve strong sales performance and build meaningful customer relationships. The ideal candidate will have robust experience in developing motivated sales teams and navigating complex customer landscapes. A BA/BS degree and at least 5 years in sales or managed care are required.

Benefits

Comprehensive benefits package

Annual bonus opportunities

Retirement benefits (401(k))

Qualifications

• Minimum of 5 years' experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry.
• Valid driver’s license required.
• Willingness to travel at least 15% of the time.

Responsibilities

• Lead and manage a team of Customer Representatives.
• Coaching and guidance to enhance team skills.
• Develop a high-performing customer team.

Skills

Sales management

Team leadership

Customer relationship management

Analytical mindset

Education

BA/BS degree

Tools

Business analytics tools

Job description

Overview

Job Description

Customer Team Leader, Chronic Care

Our Chronic Care Sales team helps customers by delivering clinical product information, educational materials, and clinical training programs and resources. We partner with healthcare providers and systems to help them achieve better patient outcomes in their communities.

The Customer Team Leader (CTL) plays a critical role in establishing our company's customer-focused initiative.

This is a field-based sales management position that is responsible for covering the assigned district, which includes the workload centers: Houston, TX; Beaumont, TX; Galveston, TX.

Key responsibilities

• Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.

• Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.

• Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.

• Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.

Qualifications

• Proven ability to cultivate a high-performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area.

• Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence. Lead by example with a growth mindset and agility, while fostering trust and openness to support teams effectively during periods of transition.

• Navigate ambiguity with confidence and a forward-looking vision, communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond.

• Maintain a customer-focused mindset by actively listening to understand customer objectives and foster meaningful relationships across the organization.

• Apply expertise in account planning and management, collaborating effectively with cross-functional teams to achieve common goals.

• Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.

• Solid understanding of Rx Pathways and prior authorization process.

• Track record of leading successful product launch teams in competitive markets.

• Proficient in leveraging business analytics and technology to generate insights, develop strategies, and execute plans, while coaching sales teams to utilize these tools effectively.

Minimum Requirements – Skills and Experience

• BA/BS degree with minimum 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry.

• Valid driver’s license.

• Reside within 150 miles of a major workload center/city within the assigned district and be willing to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays.

Preferred Skills and Experience

• Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline.

• At least 3 years’ experience working with key thought leaders or influential customers in large group practices, hospitals, or managed care organizations.

• Proven ability to manage, lead, coach, and inspire successful sales teams, preferably within the Cardiovascular market, with previous Field Sales Management experience.

• Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights and enhancing sales impact.

• Experience selling and leading teams in the Pharmaceutical, Biotech, or Medical Device industries.

• Skilled at establishing and maintaining relationships and networks within customer organizations.

Travel, Hybrid Work, and Logistics

Travel requirements: 25%.

U.S. Hybrid Work Model: Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid model; field-based positions do not follow this hybrid guidance. Remote work arrangements apply where applicable.

Compensation and Benefits

The salary range for this role is $169,700.00 - $267,200.00. The successful candidate will be eligible for annual bonus and long-term incentives, if applicable. We offer a comprehensive benefits package including medical, dental, vision, retirement benefits (401(k)), paid holidays, vacation, and sick days. More information about benefits is available at the company careers site.

Equal Opportunity and Accessibility

US and Puerto Rico Residents Only: Our company is committed to inclusion. If you need an accommodation during the application or hiring process, please contact us.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. The company complies with applicable affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights; EEOC GINA Supplement.

Other

We are an equal opportunity employer and value diversity in our workforce. Jobs posting end date is provided for reference; eligibility is determined at the time of application.