CUSTOMER SVC/SHIFT LEADER

Ruler Foods in; Logansport (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the grocery sector is seeking a Customer Service/Shift Leader to create outstanding customer experiences and oversee store operations. The ideal candidate will demonstrate strong communication skills, dependability, and the ability to handle stressful situations effectively. This role offers significant growth potential within the company, supported by comprehensive benefits and training programs.

Benefits

Comprehensive healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Employee Assistance Program

Qualifications

• Past work record reflects dependability and integrity.
• Ability to handle stressful situations.
• Knowledge of basic math.

Responsibilities

• Oversee total store operations in the absence of management.
• Assist in leading teams in the planning and execution of initiatives.
• Drive sales and maximize profits while managing shrink.

Skills

Effective communication

Dependability

Problem-solving

Job description

CUSTOMER SVC/SHIFT LEADER (Finance)

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Encourage team members to deliver excellent customer service. Must be able to oversee the total store operations in absence of Store Manager and Store Managers in Training. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in the Midwest, Ruler Foods merged with The Kroger Company in 1999. Today, we're proudly serving Ruler customers in 48 stores throughout Indiana, Illinois, Missouri, Tennessee, Kentucky, and Ohio.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Ruler family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial, and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

Minimum requirements:

• Past work record reflects dependability and integrity.
• Ability to pass a pre-employment background check.
• Knowledge of basic math.
• Effective communication and reading skills.
• Ability to handle stressful situations.
• Work in all areas of our stores including cashiering, stocking, general maintenance, and cleaning.
• Assist store management and team members in the achievement of a favorable customer shopping experience.
• Assist in leading teams in the planning, implementation, and execution of merchandising and operating initiatives.
• Work with team members to identify opportunities in the store, develop timely solutions, and create action plans to ensure implementation.
• Drive sales working with store management to maximize sales and profits while managing shrink.
• Assist management in reducing turnover, increasing retention, and maintaining store operations.
• Assist with managing labor and supply costs to meet customer service and financial targets.
• Ensure customer returns and exchanges are handled satisfactorily and in compliance with policies.
• Maintain awareness of inventory and stocking conditions to ensure system integrity.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with procedures and reporting unsafe conditions.
• Report safety risks, issues, and illegal activities.
• Adhere to all laws and company guidelines.
• Oversee total store operations in the absence of management.
• Maintain flexibility to work any shift, including opening or closing the store.
• Promote trust and respect among team members.
• Create an environment that makes customers feel welcome and appreciated.
• Achieve and maintain professional skills and knowledge related to the position.
• Gain knowledge of products and respond to customer inquiries.
• Physical demands include standing, walking, lifting, pushing, pulling, bending, twisting, manual dexterity, and repetitive motions.
• Must be able to perform essential job functions with or without reasonable accommodation.