Customer Svc Rep 2

Georgia Department of Public Health (GA); Gainesville (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

13 paid holidays

Vacation & sick leave

Dental insurance

Vision insurance

Retirement plan

Long term care & life insurance

Job summary

The Georgia Department of Public Health (District 2) Hall County Health Department in Gainesville is seeking a Customer Service Representative II to support public health services and front-desk operations.

You will greet clients, manage registrations, translate for limited-English speakers, and coordinate with clinic staff using VHN Software and standard office tools. A strong customer-service mindset is essential.

Qualifications

• High school diploma or GED with 90 quarter hours at an accredited college/university, or one year of customer service experience.
• Experience with data entry and standard office software.
• Bi-lingual in Spanish preferred; experience with Digital Health Department software.

Responsibilities

• Public contact: greet clients, receive calls, resolve issues, direct to staff.
• Data entry: input data using VHN Software, Word, Excel, Outlook.
• Locate and file Personal Health Information; assist with patient check-ins for clinics.
• Monitor waiting areas and direct clients to appropriate services.
• Handle phone communications, check voicemails, and return calls.
• Interpret and translate health information for limited-English clients.

Skills

Customer service

Data entry

Bilingual Spanish

Education

High school diploma or GED

90 quarter hours college coursework

Job description

Location

Hall County Health Department, 1290 Athens St., Gainesville, GA, 30507

Recruitment

This position is open to all qualified applicants

Work Hours

Monday, Wednesday, Thursday 8-5; Tuesday 8-7 & Fridays 8-12 (subject to change) with a 30 min lunch break

Pay Grade

H

Position

2026-01239

Who we are.

We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.

As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact - Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility- Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team- Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity - Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture - Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work - Be part of making an impact in public health alongside dedicated people just like you

As an PH Customer Service Representative 2 within the Hall County Health Department.

At District Two, Georgia Department of Public Health, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

District 2 Public Health serves 13 counties in northeast Georgia, including Banks, Dawson, Forsyth, Franklin, Habersham, Hall, Hart, Lumpkin, Rabun, Stephens, Towns, Union, and White counties. One of the fastest growing regions in the state, District 2 includes rural and urban communities with diverse public health challenges.

In addition to a competitive salary, we offer a generous benefits package that includes employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.

CSR 2 Responsibilities

Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.

Additional, not limited to:

• Public Contact - Greet clients and receive incoming telephone calls; helping to resolve the clients issues; direct calls and clients to appropriate staff and/or other agency
• Data Entry - Enter data into the computer using VHN Software, Microsoft Word, Excel and Outlook
• Locate and file Personal Health Information
• Initial check in of patients for General Intake, CHC, TRV, and STD clinics. Gets current address, phone number, insurance card, ID and any necessary documents from patients when checking them in.
• Monitor the patient waiting area. Direct clients to the appropriate clinics within the health department. If they need services outside of the health department the clerk will assist with information as best as possible.
• Receives, screens and directs telephone communications. Checks voicemail and returns calls periodically throughout the day.
• Interprets and translates health care information for limited English-proficient clients. Conveys appropriate translations to client/family regarding various health care programs, guidelines, services, support systems and problems. With little or no deviation from verbatim.
• Other duties as assigned

CSR 2 Qualifications

High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university OR One year of experience in a customer service setting communicating information OR One year of experience required at the lower level Customer Service Rep 1 (GST120) or position equivalent.

Preferred Qualifications

Bi-lingual in Spanish-Speak, Read and Write

Experience working with Digital Health Department software.

Starting salaries vary depending upon qualifications and experience.

Additional Information

Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.

The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15 minute breaks or one 30 minute break.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal records check (fingerprinting). In accordance with Georgia's Drug Free Workplace Act, it has been determined that certain positions warrant pre-employment drug testing.

As an employee of D2PH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

District 2 Public Health is an Equal Opportunity Employer.

For more information regarding employment with District 2 Public Health please visit our website at www.phdistrict2.org.