Customer Service Rep

Performance Foodservice; Illinois; On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice is seeking a motivated Customer Service Associate to assist customers with order entries and inquiries, ensuring satisfaction as their distributor. You will handle orders, credits, invoicing, and problem resolution while engaging with vendors and co-workers in a professional manner.

The role emphasizes accuracy, timely communication, and a willingness to support customers across the distribution network, with opportunities to grow within the company.

Qualifications

• High School Diploma/GED or Equivalent required.
• 6–12 months of customer service or call center experience.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems; contact vendors and request samples.
• Provide informative and professional assistance to customers, vendors, and co-workers.
• Perform administrative tasks such as checking faxes and mail daily, handling sample requests.

Skills

Customer service

Education

High School Diploma/GED or Equivalent

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, sample requests and special orders when necessary.
• Will Call orders
• Intercompany order processing
• Riskconnect
• FedEx processing
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Required Qualifications

• High School Diploma/GED or Equivalent
• 6 - 12 months customer service, call center and / or related area.

Compensation

$21-22/hr based on experience