CUSTOMER SVC/DEPT LEADER

Kroger; Stevens Point (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling services

Associate discounts

Tuition reimbursement

Career growth

Job summary

Kroger is seeking a Front-end Leader to direct and supervise all day-to-day front-end operations. You will implement best practices, drive customer service, and ensure a safe, clean environment to help customers feel welcome and valued.

You will manage scheduling, budgeting, promotions, and inventory, while coaching associates and upholding company values across the department in a busy store setting.

Qualifications

• Knowledge of basic math and counting.
• Ability to handle stressful situations.
• Retail or customer service experience required.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Collaborate with associates to achieve store goals.
• Answer questions about products to help customers feel welcome.
• Know products and respond to questions with suggestions.
• Monitor and control department expenses.
• Manage cash, sales, and cash records.
• Schedule front-end associates for coverage.
• Assist management with budget and revenue reviews.
• Develop and implement a department business plan.
• Create and execute sales promotions with store management.
• Stay current with ads and promotions.
• Schedule and set price changes; update shelf signs.
• Plan and supervise inventory processes.
• Train associates on stock and ordering.
• Adhere to food safety regulations and safety guidance.
• Report safety risks and incidents.
• Oversee efficient front-end operations.
• Comply with laws and company guidelines.

Skills

Basic math

Stress management

Retail experience

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Oversee and manage the efficient operations of all functions and activities of the Front-end.
• Adhere to all local, state and federal laws, and company guidelines.
• Assists management in the supervision and coaching of front end associates in the performance of their duties.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Retail or Customer Service experience

Job Info

• Job Identification 241991
• Job Category Store Operations
• Posting Date 10/19/2026, 11:59 AM
• Locations 1500 Pinecrest Ave, Stevens Point, WI, 54481, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.