CUSTOMER SVC/CLERK

Kroger Family of Companies; Peoria (AZ); On-site; USD 29,000 - 36,000; Full time

Job summary

Kroger Family of Companies is hiring a Front-End Associate at our Peoria, AZ store. You will deliver friendly customer service, greet customers, assist with product locating, and help maintain a clean, safe shopping environment.

You will oversee checkout efficiency, train associates, address pricing and signage discrepancies, and support front-end operations to meet sales and labor goals while complying with regulations. A High School Diploma or GED and related experience are expected.

Qualifications

• High School Diploma or GED.
• 6 months related experience or training; or equivalent combination of education or experience.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement/decision making skills.
• Friendly, approachable/outgoing demeanor and team player.
• Ability to work in a fast paced environment.
• Good oral and written communication skills.

Responsibilities

• Deliver friendly and efficient customer service with sincerity and respect.
• Greet customers and assist them by escorting to products and locating items.
• Anticipate customer needs and resolve questions to strengthen loyalty.
• Oversee front end operations to meet sales, labor, and shrink goals; maintain cleanliness.
• Determine work priorities to keep front end conditions satisfactory.
• Ensure accurate checkout processes and compliance with policies and regulations.
• Train and coach associates on front end policies and procedures.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Provide back-up coverage for the service operations manager when needed.
• Maintain knowledge of checkout, transactions, and cash handling procedures.
• Operate equipment such as scanners, registers, scales, and till audits.
• Assist with front-end functions including stocking, bagging, and cart collection.
• Comply with food safety, sanitation, and safety regulations; report hazards.
• Perform essential job functions with or without reasonable accommodation.

Skills

Customer service

Interpersonal skills

Mathematical ability

Decision making

Team player

Oral and written communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business

• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items

• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty

• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation

• Determine work priorities and task lists to consistently maintain adequate front end conditions

• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations

• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste

• Communicate pricing and signage discrepancies to the pricing coordinator

• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)

• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards

• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards

• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)

• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

High School Diploma or GED

6 months related experience or training; or equivalent combination of education or experience

Effective interpersonal and customer service skills

Good math skills (ability to add, subtract, multiply and divide)

Sound judgement/decision making skills

Friendly, approachable/outgoing demeanor/team player

Ability to work in a fast paced environment

Good oral and written communication skills

Desired

Familiar with Microsoft Office Word and Excel