CUSTOMER SVC/CLERK

Kroger in; Chester (WV); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in grocery retail is seeking a dedicated Customer Service Clerk to enhance the shopping experience for customers. This role emphasizes delivering high-quality service and resolving customer concerns while embodying core values of respect and integrity. With opportunities for growth and comprehensive benefits, this position is perfect for individuals eager to contribute to a positive team environment. Join a company that values its associates and fosters personal and professional development, ensuring a fulfilling career path in a supportive atmosphere.

Benefits

Healthcare Coverage

Flexible Scheduling

Tuition Reimbursement

Associate Discounts

Emotional and Financial Support

Qualifications

• 6 months related experience or training, or equivalent combination of education and experience.
• Ability to work in a fast-paced environment with good judgment.

Responsibilities

• Deliver excellent customer service by resolving concerns and enhancing the shopping experience.
• Maintain front-end cleanliness and ensure compliance with policies.

Skills

Customer Service Skills

Interpersonal Skills

Math Skills

Communication Skills

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office Word

Microsoft Excel

Job description

CUSTOMER SVC/CLERK (Finance)

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities to improve operations and enhance the shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From a small Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states, operating under 28 different names. As America's grocer, we pride ourselves on bringing diverse teams together with a passion for food and people, united by a common purpose: To Feed the Human Spirit. With a history of innovation, we strive to create memorable experiences for our customers, communities, and each other, with food at the heart of it all.

Here, people matter. That's why we aim to provide the ingredients for your success at work and in life. We support your growth with value and care. If you're caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether you're seeking a part-time role or a new career path, we have a fresh opportunity for you. Apply today to join our Kroger family!

What you'll receive from us:

Comprehensive benefits supporting your well-being, including physical, emotional, and financial support:

• A wide range of healthcare coverage, including medical, dental, vision, and prescriptions, through company or collective bargaining plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holidays and sick leave, based on eligibility and service length.
• Emotional and financial support via free counseling and confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Opportunities for growth through industry-leading training and diverse career pathways.

For more details about benefits and eligibility, please visit our Benefits Page.

Minimum Qualifications:

• High School Diploma or GED
• 6 months related experience or training, or equivalent combination of education and experience
• Effective interpersonal and customer service skills
• Good math skills (addition, subtraction, multiplication, division)
• Sound judgment and decision-making skills
• Friendly, approachable, team-oriented demeanor
• Ability to work in a fast-paced environment
• Good oral and written communication skills

Desired Skills:

• Familiarity with Microsoft Office Word and Excel
• Teamwork to ensure customer satisfaction and a positive environment
• Providing friendly, respectful, and sincere customer service
• Greeting customers genuinely and assisting with product location, heavy items, and out-of-reach items
• Anticipating customer needs, communicating effectively, and resolving issues promptly
• Overseeing front-end operations to meet sales, profit, and labor goals
• Maintaining front-end cleanliness, safety, and sanitation
• Prioritizing tasks for front-end conditions
• Ensuring accurate checkout and compliance with policies and laws
• Training and coaching associates on policies and procedures
• Handling pricing, signage discrepancies, and operational tasks
• Providing backup coverage for the service operations manager
• Knowledge of checkout procedures, bookkeeping, and equipment operation
• Assisting with front-end functions like checkout, stocking, and cleaning
• Adhering to food safety and health regulations; reporting unsafe conditions and illegal activities
• Ability to perform essential job functions with or without reasonable accommodations