Customer Support Technician

Cooksys; Tallahassee (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical plans

Life and accident insurance

401(k) plan after six months

Job summary

Cooksys in Tallahassee, Florida is seeking a dedicated Tier I Support Specialist to provide software and hardware support in an entry-level role. You will diagnose and resolve issues and escalate complex problems to higher-level technical support for timely resolution.

The ideal candidate should have a degree or certificate in Computer Science or a related field and strong problem-solving skills. Comprehensive benefits are included, such as medical plans and a 401(k) plan.

Qualifications

• 0 to 1 year of IT work experience in computer systems or support.
• Demonstrated working knowledge of basic hardware and software products.
• Ability to function independently under general supervision.

Responsibilities

• Provide Tier I support for software and hardware issues.
• Diagnose and resolve problems using documented procedures.
• Enter call data into a tracking system accurately.

Skills

Basic hardware and software knowledge

Problem-solving skills

Troubleshooting skills

Education

Associate’s or Bachelor’s degree in Computer Science or related field

Job description

Summary

We are seeking a dedicated and proactive Tier I Support Specialist to provide software and hardware support. In this entry‑level role, you will diagnose and resolve issues using established procedures and, when necessary, elevate complex problems to higher‑level technical support for timely resolution.

Responsibilities

• Provide Tier I support for software and hardware issues.
• Diagnose and resolve problems using documented procedures and checklists.
• Enter call data into a tracking system accurately and promptly.
• Escalate unresolved issues to higher‑level technical support professionals.
• Assist in the resolution of application, hardware, and software problems.
• Work under the general direction of more senior customer service representatives, supervisors, or managers.

Qualifications

• Associate’s, Bachelor’s, or technical institute degree/certificate in Computer Science, Information Systems, or a related field, or equivalent work experience.
• 0 to 1 year of IT work experience in computer systems or support.
• Demonstrated working knowledge of basic hardware and software products.
• Strong problem‑solving and troubleshooting skills.
• Ability to function independently under general supervision.

Benefits

• Two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
• Life, critical illness, and accident insurance through Unum.
• Flexible Spending Account and Daycare FSA through Navia.
• Health Gap Insurance through Sun Life.
• 401(k) plan through The Standard, eligible after six months.