Customer Support Technician

Experis; Sacramento (CA); Remote; Full time

Job summary

A leading provider in customer support solutions is seeking a Customer Support Technician to support various teams. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-oriented mindset. Responsibilities include responding to inquiries, processing claims, and educating customers on products and services. This role offers remote work with flexible scheduling options and opportunities for training and development.

Benefits

Flexible Scheduling

Ongoing Training and Development

Medical, Dental, and Vision Plans

401(k) with Match

Weekly Pay

Qualifications

• 1-2 years of customer service experience.
• Ability to work with multiple software programs.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Ensure accurate processing of claims and data entry.

Skills

Communication

Problem Solving

Job description

Our client, a leading provider in customer support solutions, is seeking a Customer Support Technician to join their team. As a Customer Support Technician, you will be part of the customer service department supporting various teams. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-oriented mindset which will align successfully in the organization.

Job Details

• Job Title: Customer Support Technician
• Location: Sacramento, CA (Remote)
• Pay Range: $17/hr

Responsibilities

1. Respond to customer inquiries through various channels including phone, email, and in-person.
2. Ensure accurate and timely processing of claims and data entry tasks.
3. Educate customers on the company's products and services.
4. Research and resolve customer issues while maintaining high customer service standards.
5. Collaborate with team members to identify customer trends and suggest improvements.

Requirements

1. One to two years of customer service experience in a relevant field.
2. Ability to work with multiple software programs simultaneously.
3. Effective verbal and written communication skills.
4. Strong problem-solving and decision-making abilities.
5. Ability to work in a fast-paced environment and handle multiple tasks.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Gain valuable experience in customer service and claims processing.
• Work remotely with flexible scheduling options.
• Collaborate with a diverse team of professionals.
• Access to ongoing training and development opportunities.

Additional Benefits After Waiting Period

• Medical, dental, and vision plans
• Health Savings Account and Flexible Spending Accounts
• Dependent Care FSA
• Supplemental Life Insurance
• Disability Insurance
• Business Travel Insurance
• 401(k) with match
• Weekly Pay

If interested, click apply now to connect with a recruiter. We look forward to speaking with you!

About ManpowerGroup

ManpowerGroup (NYSE: MAN) is a global leader in workforce solutions, helping organizations transform through sourcing, assessing, developing, and managing talent. With over 70 years of experience, our brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – operate in more than 75 countries, creating value for candidates and clients alike. We are recognized for our diversity and ethical practices, including being named one of the World’s Most Ethical Companies in 2023.