Customer Support Technician

DISHER; Plainwell (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading modular systems provider in Plainwell, Michigan is seeking a Customer Support Technician. This role involves traveling to customer locations for after-sale service, as well as installing and commissioning equipment. The ideal candidate will have 3-5 years of experience in a related field, strong communication skills, and proficiency with electrical systems. The company offers a supportive culture with flexible hours and a focus on hard work.

Qualifications

• 3 to 5 years of experience in a related field or position.
• Driver’s license and the ability to get a passport.
• Must enjoy learning new things.

Responsibilities

• Travel to customer locations for after-sale service issues.
• Answer customer service calls and emails.
• Test and refurbish used equipment at company facility.

Skills

Experience with electrical systems

HMI troubleshooting

Proficiency with a multimeter

Good communication skills

Self-motivated

Organized

Job description

Customer Support Technician – Plainwell, Michigan

DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are currently searching for a Customer Support Technician who will be responsible for servicing equipment as well as installing and commissioning new equipment and system expansions at customer sites.

What it's like to work here:

This company is focused on fostering a culture of empowerment and emphasizes high morale, strong communication and a customer‑first approach. They trust their people to get the job done, which creates a laid‑back atmosphere with flexible hours and a commitment to both hard work and enjoyable moments for the team.

What you will get to do:

• Traveling to customer locations to solve after‑sale service issues, including equipment operation and evaluations as well as maintenance training.
• Answering customer service phone calls and e-mails.
• Testing and refurbishing used and customer‑owned equipment at the company's facility in Plainwell.
• 50% (approximately) – support of new capital equipment projects and system expansions – directed by the responsible project manager.
• Traveling to customer locations to assist in system installations, commissioning efforts, and start‑ups.
• Other project related activities as needed.

What will make you successful:

• 3 to 5 years of experience in a related field or position.
• Travel experience.
• Driver’s license.
• Ability to get a passport (travel to Canada and Mexico).
• Experience with electrical systems and controllers – HMI troubleshooting experience.
• Proficiency with a multimeter.
• Must enjoy learning new things.
• Must be able to act calmly in stressful situations.
• Self‑motivated and organized.
• Good communication skills.