Customer Support Technician

Motion Recruitment; Lexington (SC); On-site; USD 40,000 - 65,000; Full time

Job summary

An innovative firm is seeking a Client Support Technician to deliver exceptional technical assistance and customer service. This role involves troubleshooting software, hardware, and network issues while ensuring client satisfaction. With a focus on resolving technical challenges, you'll install and configure essential software and monitor systems for optimal performance. If you thrive in a fast-paced environment and have a knack for problem-solving, this opportunity could lead to a full-time position in a dynamic industry. Join a team that values collaboration and flexibility in the heart of technology.

Benefits

Medical Insurance

Vision Insurance

401(k)

Qualifications

• 3-5 years of experience in technical support or equivalent education.
• Strong customer service skills and ability to work in a team.

Responsibilities

• Troubleshoot software, hardware, and networking issues.
• Provide technical support to clients and diagnose problems.

Skills

Technical Support

Customer Service

Troubleshooting

MS Office

Education

Equivalent Education

Tools

Desktop Support Tools

Network Troubleshooting Tools

Job description

Technical Recruiter | Google AI Essentials

Seeking a Client Support Technician to troubleshoot software, hardware, and network issues.

Provide outstanding customer service and technical assistance to end users.

3–5 years' experience preferred; opportunity to convert to full-time.

Job Title: Client Support

Job Location: Lexington, SC 29072

Job Duration: 3 Months Contract - potential to convert to FTE

Summary:

Identify, manage, escalate, and resolve technical issues. Install and configure software, print drivers, utilities, etc., on workstations and computer networks. Troubleshoot all IT issues, including software, hardware, and networking. Monitor systems, identify problems, and take corrective actions.

Role Responsibilities:

Provide basic technical support to US Foods Clients. Troubleshoot application issues and diagnose desktop/laptop software problems.

Requirements:

• 3-5 years of related work experience or equivalent education and experience.
• 3-5 years of customer service experience.
• Ability to work in a team environment and maintain a flexible work schedule.

Preferences (not required):

• 3-5 years of technical experience.
• Previous troubleshooting experience with desktops, printers, and notebooks.
• Strong proficiency in MS Office.

Additional Information:

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Information Technology

Industries: Technology, Information, and Media

Benefits include medical insurance, vision insurance, and 401(k).