Customer Support / Technical Support / Peoplesoft Support

Compunnel Inc.; Indianapolis (IN); On-site; Full time

Job summary

A leading company in Government Administration is seeking a Helpdesk Analyst in Indianapolis, IN. The role involves providing first-level technical support for their PeopleSoft ERP system, ensuring timely and accurate assistance for clients. Ideal candidates will possess strong customer service skills, attention to detail, and the ability to manage sensitive information.

Qualifications

• High attention to detail and ability to work independently.
• Capable of handling sensitive information with discretion.

Responsibilities

• Serve as the initial point of contact for customer inquiries via phone and service request tickets.
• Provide accurate support for PeopleSoft HCM and Financials modules.
• Input and update employee data across PeopleSoft modules and support travel and expense reporting.

Skills

Customer Service

Technical Support

Attention to Detail

Communication

Job description

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Base pay range

$19.99/hr - $20.00/hr

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Job Title: Technical Support

Location: Indianapolis, IN

Duration: Long Term Contract

Job Description:

Our Client is seeking a Helpdesk Analyst to provide first-level technical support for its enterprise PeopleSoft (TeamWorks) ERP system, including modules related to Human Capital Management (HCM), Financials, Employee Self-Service (ESS), and State Travel & Expense (Concur). This role is essential to ensuring accurate and timely support for State of Georgia employees and maintaining the integrity of enterprise operations.

Primary Duties & Responsibilities:

• Serve as the initial point of contact for customer inquiries via phone (Platform28) and service request tickets (Oracle CRM).
• Provide timely, accurate, and courteous support for PeopleSoft HCM and Financials modules, ESS, and Concur State Travel systems.
• Log, monitor, and resolve or escalate service requests per internal protocols (Tier 1 triage, Tier 2/Tier 3 escalation).
• Input and update employee data across PeopleSoft modules and support travel and expense reporting via the Concur system.
• Review, analyze, and respond to customer-submitted documentation and inquiries using Oracle CRM.
• Maintain clear and professional written and verbal communication with customers.
• Follow internal documentation, policies, and procedures to support continuous service improvement.

Additional Information:

• All necessary equipment and access credentials will be provided by Client.
• This role requires high attention to detail and the ability to work independently while following established guidelines.
• Candidates must be able to handle sensitive information with discretion and maintain confidentiality at all times.

Thanks

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration and Government Relations Services

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