Customer Support Team Lead & Mentor

Nature's Way; Spanish Fork (UT); On-site; USD 42,000 - 66,000; Full time

Job summary

Nature's Sunshine is seeking a capable Supervisor to lead a customer service team in the call center. You will mentor staff, resolve routine issues, and drive performance through coaching and training.

The role includes monitoring calls, coordinating labs, and ensuring procedures align with company policies. The ideal candidate has a BA/BS degree, strong communication skills, and comfort with English and Spanish.

Qualifications

• BA/BS degree or equivalent in education and experience.
• Friendly, upbeat attitude with strong listening, comprehension and patience.
• Comprehensive knowledge of operations, policies and promotions.
• Expert-level conflict resolution and troubleshooting skills.
• Excellent customer service competencies and ability to handle stress.
• Strong written and verbal communication; bilingual English/Spanish preferred.

Responsibilities

• Mentor and coach employees, guiding duties and routine problem resolution.
• Resolve questions about products, procedures, and guidelines.
• Train Senior CX Specialist to help them advance to leadership roles.
• Evaluate calls to ensure compliance with department standards monthly.
• Coordinate and schedule labs to maintain service levels.
• Ensure proficiency in all call center systems and maintain records.
• Support employees' growth and multi-department collaboration.
• Communicate promotions, training updates and important emails regularly.
• Maintain confidentiality and comply with NSP and department guidelines.

Skills

Customer service

Communication skills

Conflict resolution

Leadership

Problem solving

Training

Microsoft Office

Bilingual English/Spanish

Education

BA/BS degree or equivalent

Tools

Microsoft Office

Typing 45+

10-key

Job description

Nature's Sunshine is seeking a capable Supervisor to lead a customer service team in the call center. You will mentor staff, resolve routine issues, and drive performance through coaching and training.

The role includes monitoring calls, coordinating labs, and ensuring procedures align with company policies. The ideal candidate has a BA/BS degree, strong communication skills, and comfort with English and Spanish.