Customer Support Supervisor

Employee Relations Associates, Inc.; Charlotte (NC); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) and holiday pay

Job summary

Employee Relations Associates, Inc. seeks a Supervisor, Customer Support to lead the Customer Care Center (CCC). The role drives performance, coaching, and employee engagement across multilingual channels, including phone, email, chat, and SMS.

The ideal candidate will manage a team of specialists to resolve inquiries, support sales opportunities, and ensure world-class service. The position requires an in-office presence with scheduled hours and occasional remote Saturday coverage.

Qualifications

• Experience leading customer support teams
• Experience with omnichannel support
• Strong communication and coaching skills

Responsibilities

• Lead and develop the Customer Care Center (CCC) team
• Drive performance, coaching, and employee engagement
• Address inquiries, opportunities, and revenue-support needs across channels

Skills

Leadership

Coaching

Analytics

Customer service

Job description

Supervisor, Customer Support (description below)

Why is this open? Current Supervisor is retiring 12/31

We are looking for 11AM-8PM, M-F in office

Currently role works two Saturdays a month (Supervisor has Fri off during this week). Sat hour 6:30AM-3:30PM and are remote

Targeted salary – $70K + annual corporate incentive plan of 9% Annual Salary ($5K+)

Start date - Ideally effective date before end of year

Great opportunity to join #1 equipment rental company in world, company continues to report record results, and UR continues to rank on great places to work list

Job Posting Title

Customer Support Supervisor - CCC

Job Description

As a Supervisor, Customer Support – Customer Care Center (CCC), you play a critical role in leading and developing a team of specialists and representatives who support customers, resolve inquiries, contribute to revenue growth, and deliver world-class service. This role combines leadership, coaching, analytics, and a customer-focused approach to ensure consistent performance, process alignment, and employee engagement.

The ideal candidate thrives in a fast-paced office environment, values collaboration, and leads by example through professionalism, accountability, and results-driven leadership. You will lead a team of specialists and representatives within our Customer Contact Center (CCC), an omnichannel inbound contact center supporting customers and field operations across phone, email, chat, SMS, and other evolving communication channels. You will be responsible for driving operational performance, developing employees, and ensuring the timely and effective resolution of a broad range of customer inquiries, service requests, sales opportunities, and operational support needs.

TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!