Customer Support Specialist | Travel | Remote

Destination Knot; Town of Texas (WI); Remote; USD 20,000 - 65,000; Part time

Job summary

A growing travel company is looking for a motivated Customer Support Specialist to assist clients with booking support and inquiries. This remote position offers flexible scheduling and full training. Ideal candidates should have strong communication skills and a passion for helping others. Competitive salary ranges from $20,000 to $65,000 annually, with access to travel discounts and a supportive community.

Benefits

Full training and ongoing mentorship

Travel agent certification

Access to travel discounts and perks

Qualifications

• Prior experience in customer service or the travel industry is a plus.
• Must be 18+ and authorized to work in the United States.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Provide accurate information about travel bookings and policies.
• Troubleshoot common client issues and escalate complex matters.

Skills

Strong communication skills

Ability to work independently

Tech-savvy

Empathy

Tools

CRM systems

Online booking portals

Job description

Overview

Customer Support Specialist – Travel Industry (Remote)

Location: Remote – USA Based

Schedule: Flexible | Part-Time or Full-Time Options

About Us:

We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.

Position Overview

We\'re looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.

Key Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and escalate complex matters as needed
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking
• Log all communications accurately using internal systems
• Maintain high levels of professionalism and empathy

Preferred Qualifications

• Prior experience in customer service or the travel industry is a plus (but not required)
• Strong communication skills and ability to work independently
• Comfortable using online tools, booking portals, and CRM systems
• Tech-savvy with a quiet, professional home workspace
• Passionate about helping others and delivering great service
• Must be 18+ and authorized to work in the United States

What We Provide

• Full training and ongoing mentorship
• Travel agent certification (if desired)
• Access to travel discounts and perks
• Supportive online community and tools to help you succeed

$20,000 - $65,000 a year

Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!