Customer Support Specialist | Travel | Remote

Medium; Texas City (TX); Remote; USD 20,000 - 65,000; Part time

Job summary

A fast-growing travel company is seeking a detail-oriented Customer Support Specialist to assist clients remotely. You will respond to inquiries, provide information about bookings, and troubleshoot issues. This position offers flexible scheduling and opportunities for travel agent certification. Ideal candidates should have strong communication skills and be comfortable with online tools.

Benefits

Full training and ongoing mentorship

Travel agent certification

Access to travel discounts

Qualifications

• Prior experience in customer service or the travel industry is a plus.
• Comfortable using online tools and booking portals.
• Must be 18+ and authorized to work in the United States.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Provide accurate information about travel bookings.
• Troubleshoot common client issues.

Skills

Customer service experience

Strong communication skills

Tech-savvy

Tools

CRM systems

Online booking portals

Job description

Customer Support Specialist – Travel Industry (Remote)

Location: Remote – USA Based

Schedule: Flexible | Part-Time or Full-Time Options

About Us

We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.

Position Overview

We\'re looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.

Key Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and escalate complex matters as needed
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking
• Log all communications accurately using internal systems
• Maintain high levels of professionalism and empathy

Preferred Qualifications

• Prior experience in customer service or the travel industry is a plus (but not required)
• Strong communication skills and ability to work independently
• Comfortable using online tools, booking portals, and CRM systems
• Tech-savvy with a quiet, professional home workspace
• Passionate about helping others and delivering great service
• Must be 18+ and authorized to work in the United States

What We Provide

• Full training and ongoing mentorship
• Travel agent certification (if desired)
• Access to travel discounts and perks
• Supportive online community and tools to help you succeed

$20,000 - $65,000 a year

🧭 Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!