Enable job alerts via email!

Customer Support Specialist | Travel | Remote

Destination Knot

Orlando (FL)

Remote

USD 20,000 - 65,000

Full time

Yesterday
Be an early applicant

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Start fresh or import an existing resume

Job summary

A remote travel company is seeking a motivated Customer Support Specialist to assist clients with booking support and travel inquiries. This role involves responding to customer inquiries, ensuring client satisfaction, and providing support post-booking. Ideal candidates will have strong communication skills and a passion for travel.

Benefits

Full training and ongoing mentorship
Travel agent certification
Access to travel discounts and perks
Supportive online community and tools

Qualifications

  • Prior experience in customer service or the travel industry is a plus.
  • Strong communication skills and ability to work independently.
  • Comfortable using online tools, booking portals, and CRM systems.

Responsibilities

  • Respond to customer inquiries via email, phone, and chat.
  • Provide accurate information about travel bookings and policies.
  • Troubleshoot common client issues and escalate complex matters.

Skills

Communication
Problem Solving
Empathy
Tech-savvy

Job description

Customer Support Specialist – Travel Industry (Remote)

Location: Remote – USA Based

Schedule: Flexible | Part-Time or Full-Time Options

About Us:

We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.

Position Overview:

We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.


Key Responsibilities:
  • Respond to customer inquiries via email, phone, and chat in a timely and professional manner
  • Provide accurate information about travel bookings, itineraries, and policies
  • Troubleshoot common client issues and escalate complex matters as needed
  • Maintain up-to-date knowledge of supplier systems, policies, and procedures
  • Follow up with clients to ensure satisfaction and support post-booking
  • Log all communications accurately using internal systems
  • Maintain high levels of professionalism and empathy
Preferred Qualifications:
  • Prior experience in customer service or the travel industry is a plus (but not required)
  • Strong communication skills and ability to work independently
  • Comfortable using online tools, booking portals, and CRM systems
  • Tech-savvy with a quiet, professional home workspace
  • Passionate about helping others and delivering great service
  • Must be 18+ and authorized to work in the United States
What We Provide:
  • Full training and ongoing mentorship
  • Travel agent certification (if desired)
  • Access to travel discounts and perks
  • Supportive online community and tools to help you succeed

$20,000 - $65,000 a year

Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.