Customer Support Assistant

Foxfruit; Atlanta (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Hands-on training

Growth opportunities

Supportive team

Job summary

Fox Fruit is seeking a friendly and dependable Customer Support Assistant to help customers access information, understand available services, and resolve routine concerns. Training will be provided to support professional development.

You will assist customers with questions, maintain records, and collaborate with colleagues to ensure a welcoming and professional service environment. This role offers hands-on training and opportunities for growth based on performance.

Qualifications

• Strong communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Good listening and problem-solving abilities
• Attention to detail and organizational skills
• Dependable, adaptable, and eager to learn
• Ability to manage multiple tasks while maintaining a customer-focused approach
• Ability to work well independently and as part of a team
• Previous customer support experience is an advantage but not required

Responsibilities

• Assist customers with questions about products, services, and company procedures
• Provide clear and accurate information to help customers understand available options
• Identify customer needs and direct requests to the appropriate team members when necessary
• Help resolve routine concerns in a courteous and timely manner
• Maintain organized records of customer interactions and relevant service details
• Follow established procedures to ensure consistent service quality
• Communicate customer feedback and recurring concerns to the team
• Collaborate with colleagues to address customer needs effectively
• Help maintain a welcoming and professional service environment
• Participate in training sessions to strengthen product knowledge and support skills

Skills

Communication

Interpersonal skills

Friendly demeanor

Patience

Active listening

Problem solving

Attention to detail

Organizational skills

Dependability

Adaptability

Eager to learn

Multitasking

Teamwork

Customer support experience

Job description

About Fox Fruit

AtFox Fruit, we believe that every business deserves a smart, adaptivemarketing partner. Our team of experts blends strategic insight andcreative solutions to deliver results that matter. We are committed tofostering organic growth for our clients through innovative approachestailored to their unique needs

Introduction

We are looking for a helpful, dependable, and customer-oriented Customer Support Assistant to help customers access information, understand available services, and resolve routine concerns. This role is well suited to someone who enjoys helping people, communicating clearly, and contributing to a positive customer experience. Training and guidance will be provided to support professional development.

Responsibilities

• Assist customers with questions about products, services, and company procedures.
• Provide clear and accurate information to help customers understand available options.
• Identify customer needs and direct requests to the appropriate team members when necessary.
• Help resolve routine concerns in a courteous and timely manner.
• Maintain organized records of customer interactions and relevant service details.
• Follow established procedures to ensure consistent service quality.
• Communicate customer feedback and recurring concerns to the team.
• Collaborate with colleagues to address customer needs effectively.
• Help maintain a welcoming and professional service environment.
• Participate in training sessions to strengthen product knowledge and support skills.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, patient, and professional demeanor.
• Good listening and problem-solving abilities.
• Attention to detail and organizational skills.
• Dependable, adaptable, and eager to learn.
• Ability to manage multiple tasks while maintaining a customer-focused approach.
• Ability to work well independently and as part of a team.
• Previous customer support experience is an advantage but not required.

What We Offer

• Hands-on training and ongoing support.
• A welcoming and collaborative team environment.
• Opportunities to develop customer service and problem-solving skills.
• Practical experience supporting customer relationships.
• Potential for professional growth and advancement.
• Competitive compensation based on the position and experience.