Customer Support Specialist (temp)

Excelitas Technologies Corp.; Boulder (CO); On-site; USD 27,552 - 33,062; Part time

Job summary

Excelitas Technologies Corp. is seeking a Customer Service Specialist in Boulder, Colorado. This role involves assisting in data entry tasks within SalesForce and SAP, focusing on customer purchase orders, item availability confirmations, and communication with customer support.

Ideal candidates will have prior experience in customer support or inside sales, along with strong organizational skills and proficiency in relevant software. This is a temporary position and offers a pay range of $20.00 - $24.00 per hour based on experience.

Qualifications

• One year customer support or inside sales experience preferred.
• Highly organized with a strong sense of urgency.
• Ability to manage multiple tasks with little supervision.

Responsibilities

• Enter Customer Purchase Orders and documentation into SalesForce or SAP.
• Manage item availability confirmations and date management.
• Communicate with Customer Support Representatives.

Skills

Customer support experience

SalesForce proficiency

SAP experience

Organizational skills

Ability to multitask

Microsoft Suite skills

Tools

SalesForce

SAP

Job description

ENABLE your future through light.

Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market‑driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end‑users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors.

ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting‑edge photonic innovation. At Excelitas Technologies you are how we EXCEL.

We are currently seeking a Customer Service Specialist who will assist customer service with data entry tasks in SalesForce and SAP. This position is a temporary position.

Main Responsibilities

• Recognize a Customer Purchase Order and additional documentation
• Enter details into SalesForce or SAP
• Assist with date management and item availability confirmations
• Learn a task quickly and perform it
• Communicate clearly and concisely with Customer Support Representatives and Manager
• Email other departments in the company if asked to do so
• Compliance and support
• Enter details into the system to set up an RMA for customer returns
• Other responsibilities as assigned

Requirements

• One year customer support, inside sales or contract administration work experience preferred
• Previous manufacturing experience preferred or business to business
• Previous experience using enterprise resource planning (ERP) software preferred, SalesForce, SAP
• Highly organized, self‑motivated and possesses a desire to work at a fast pace with a sense of urgency, accuracy, flexibility
• Ability to manage several tasks at once
• Ability to work on a wide variety of tasks with little or no supervision
• Able to foster strong relationships and communicate effectively in person, via telephone and electronically
• Strong Microsoft Suite skills preferred; Salesforce or SAP experience preferred

Pay range: $20.00 - $24.00 per hour, depending on experience.

Our facility in Boulder, Colorado, has key functions in Research and Development, Operations, Production, and other disciplines. This facility specializes in the manufacturing of ultra‑precision optical components, optical thin film coatings and optical sub‑assemblies for demanding applications in lasers, materials processing, instrumentation, life sciences, avionics, and defence.

This site offers capabilities that include substantial design and engineering resources, comprehensive optical fabrication and coating capabilities, advanced assembly technology and an extensive in‑house metrology lab.

#LI-FM1 #on‑site

Equal Opportunity/Affirmative Action Employer. Minorities/Females/Disability/Gender Identity/Sexual Orientation.

Excelitas is seeking leaders and innovators to join our global team! Visit: https://jobs.excelitas.com/