Customer Support Specialist (TeamUp)

DaySmart; United States; Remote; GBP 33,000; Full time

Job summary

An innovative company is seeking a dedicated Customer Support Specialist to join their remote team. This role focuses on providing exceptional support to customers, especially during weekends. You will be responsible for communicating software capabilities, handling high call volumes, and ensuring customer satisfaction. The ideal candidate will possess strong technical aptitude and excellent communication skills, with a proactive approach to problem-solving. Join a supportive team that values your contributions and offers comprehensive training to help you succeed in a dynamic work environment.

Benefits

Comprehensive training and support

Supportive team environment

Qualifications

• 3+ years experience in customer support roles.
• Strong technical aptitude and communication skills required.

Responsibilities

• Provide weekend support and oversee a weekend team.
• Respond to customer inquiries via phone, email, and chat.

Skills

Technical Aptitude

Communication Skills

Customer Service Skills

Multi-tasking

Job description

Office Hours
Saturday - Wednesday 8am - 4:30pm UK hours, with training scheduled Monday - Friday.

Position Location
Remote-based position out of the UK.

Who We Are
DaySmart provides business management software specializing in scheduling and workflow solutions. Our TeamUp Software (goteamup.com) serves independent fitness gyms, studios, and boxes, including CrossFit gyms, yoga studios, martial arts centers, and personal trainers. Since 2012, we've helped thousands manage payments, scheduling, and membership.

Responsibilities
We seek a Customer Support Specialist to join our team, focusing on weekend support with a full-time schedule from Saturday to Wednesday. You will communicate software capabilities clearly, handle high call volumes, and oversee a weekend team, providing support and feedback. You should be proactive, trustworthy, organized, and eager to solve problems.

Additional Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or video.
• Support and coordinate team productivity and customer satisfaction.
• Identify customer needs and explain features.
• Follow up to resolve technical issues.
• Relay customer feedback internally.
• Contribute to help guides and maintain high customer satisfaction standards.

Requirements

• Experience with computer literacy and the software industry.
• Strong technical aptitude and communication skills.
• Ability to understand customer requirements quickly.
• Flexible schedule rotating between weekends and weekdays, working UK hours.
• Native-level English proficiency.
• Multi-tasking and customer service skills.
• Experience handling difficult situations and providing constructive feedback.
• Teamwork across time zones and cultures; remote work experience.
• At least 3 years in similar roles.

Preferred Skills

• Experience with fitness businesses.
• Experience in SaaS or software fields.

Salary
£33,000 annually, based on experience and qualifications.

Why Work For Us
Join a small, impactful team that values your voice. We foster a caring, communicative environment with resources for success.

We Offer

• A supportive team environment.
• Comprehensive training and support.

DaySmart is an equal opportunity employer committed to diversity. All applicants will be considered regardless of race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

Additional Info
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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology

Industries

• Software Development