Customer Support Specialist - Resolve & Delight

NoBroker; United States; Remote; USD 42,000 - 55,000; Full time

Job summary

NoBrokerHood is seeking a proactive Customer Support specialist to handle inbound and outbound calls, emails and chats. You will resolve queries, educate users on features, and coordinate with internal teams to ensure timely issue resolution.

You will document interactions, follow SLAs, and contribute to process improvements to boost customer satisfaction. The role requires strong English communication, multitasking ability, and familiarity with Excel/Sheets and basic CRM tools.

Qualifications

• Experience handling inbound and outbound calls, emails, and chats.
• Strong English communication, with ability to convey information clearly.
• Familiarity with CRM or ticketing tools is a plus.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls, emails, and chats professionally.
• Resolve customer queries related to NoBrokerHood application and services.
• Coordinate with internal departments to ensure timely issue resolution.
• Create, track, and close customer support tickets.
• Escalate critical issues to relevant teams when required.
• Follow up with customers until their issues are completely resolved.
• Maintain accurate records of customer interactions in CRM/support tools.
• Ensure adherence to SLAs and quality standards.
• Educate customers about product features and guide them on using the application.
• Collect customer feedback and share insights with the operations team.
• Support process improvement initiatives to enhance customer satisfaction.

Skills

Customer handling

Problem solving

Multitasking

Interpersonal skills

Coordination

Communication

Willingness to learn

Tools

MS Excel

Google Sheets

CRM

Ticketing tools

Job description

NoBrokerHood is seeking a proactive Customer Support specialist to handle inbound and outbound calls, emails and chats. You will resolve queries, educate users on features, and coordinate with internal teams to ensure timely issue resolution.

You will document interactions, follow SLAs, and contribute to process improvements to boost customer satisfaction. The role requires strong English communication, multitasking ability, and familiarity with Excel/Sheets and basic CRM tools.