Customer Support Specialist Remote PartTime Evening Weekend Coverage

Intrigma, Inc; Miami (FL); Remote; USD 100,000 - 125,000; Part time

Job summary

A leading company in healthcare software is seeking a Customer Support Specialist to provide exceptional service to clients. This remote, part-time role requires evening and weekend availability, focusing on troubleshooting technical issues and ensuring customer satisfaction. Ideal candidates are tech-savvy, possess strong communication skills, and have a background in customer support.

Benefits

Competitive hourly compensation

Fully remote work environment

Supportive team culture

Opportunities for skill growth

Qualifications

• Prior experience in customer support or helpdesk preferred.
• Tech-savvy and eager to learn new software tools.
• Excellent written and verbal communication skills (English).

Responsibilities

• Provide professional and empathetic support to healthcare professionals.
• Troubleshoot technical issues and document resolutions.
• Respond to customer inquiries via email and phone.

Skills

Communication

Technical Troubleshooting

Empathy

Job description

Job Description

We’re seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service. You will serve as the frontline of our customer experience, responding to support requests via email and phone and resolving technical issues to keep our clients up and running.

This is a remote, part-time role with a focus on evening and weekend availability to ensure our customers receive outstanding service during off-peak hours.

Responsibilities

• Provide professional, empathetic, and solution-oriented support to healthcare professionals using Intrigma’s scheduling software
• Respond promptly to customer inquiries via email (ticket system) and phone
• Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary
• Learn and maintain a strong understanding of our product offerings and updates
• Document support issues and resolutions accurately in our CRM/ticketing system
• Collaborate with the internal team to relay customer feedback and identify improvements

Qualifications:
Qualifications

Ideal Candidate

• Tech-savvy and eager to learn new software tools
• Excellent written and verbal communication skills (English - native or bilingual)
• Calm, patient, and resourceful — especially when customers are facing technical challenges
• Prior experience in customer support, helpdesk, or SaaS environments is preferred
• Familiarity with the healthcare industry or hospital operations is a plus
• Able to work independently and manage time efficiently during evening and weekend shifts

Additional Information

What we offer:

• Hourly compensation (competitive rate based on experience)

• Fully remote work environment

• Supportive and mission-driven team culture

• Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company