Customer Support Specialist (Remote, Part-Time - Evening & Weekend Coverage)

Intrigma Inc.; Miami (FL); Remote; USD 100,000 - 125,000; Part time

Job summary

A leading software company in the healthcare industry is seeking a part-time Customer Support Specialist. This remote role focuses on providing exceptional support to clients using advanced scheduling software, requiring evening and weekend availability. Ideal candidates are tech-savvy, possess excellent communication skills, and have prior customer support experience.

Benefits

Competitive hourly compensation

Fully remote work environment

Supportive team culture

Opportunity for skill growth

Qualifications

• Tech-savvy and eager to learn new software tools.
• Excellent written and verbal communication skills (English - native or bilingual).
• Prior experience in customer support, helpdesk, or SaaS environments is preferred.

Responsibilities

• Provide professional, empathetic, and solution-oriented support to healthcare professionals.
• Respond promptly to customer inquiries via email and phone.
• Troubleshoot technical issues and provide effective resolutions.

Skills

Communication

Technical Troubleshooting

Empathy

Job description

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Company Description

Intrigma is a software company dedicated to improving operational efficiency in healthcare industry. Our advanced scheduling solutions are used by hospitals and medical centers across the USA to optimize staffing, streamline communication, and ensure high-quality patient care. Our technology supports the vital work of medical professionals — and our Customer Support team ensures the technology always performs at its best.

Company Description

Intrigma is a software company dedicated to improving operational efficiency in healthcare industry. Our advanced scheduling solutions are used by hospitals and medical centers across the USA to optimize staffing, streamline communication, and ensure high-quality patient care. Our technology supports the vital work of medical professionals — and our Customer Support team ensures the technology always performs at its best.

Job Description

We’re seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service. You will serve as the frontline of our customer experience, responding to support requests via email and phone and resolving technical issues to keep our clients up and running.

This is a remote, part-time role with a focus on evening and weekend availability to ensure our customers receive outstanding service during off-peak hours.

Responsibilities

• Provide professional, empathetic, and solution-oriented support to healthcare professionals using Intrigma’s scheduling software
• Respond promptly to customer inquiries via email (ticket system) and phone
• Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary
• Learn and maintain a strong understanding of our product offerings and updates
• Document support issues and resolutions accurately in our CRM/ticketing system
• Collaborate with the internal team to relay customer feedback and identify improvements
  
  

Qualifications

Ideal Candidate

• Tech-savvy and eager to learn new software tools
• Excellent written and verbal communication skills (English - native or bilingual)
• Calm, patient, and resourceful — especially when customers are facing technical challenges
• Prior experience in customer support, helpdesk, or SaaS environments is preferred
• Familiarity with the healthcare industry or hospital operations is a plus
• Able to work independently and manage time efficiently during evening and weekend shifts
  
  

Additional Information

What we offer:

• Hourly compensation (competitive rate based on experience)
• Fully remote work environment
• Supportive and mission-driven team culture
• Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Software Development

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