Customer Support Specialist (remote) Lowell, AR

Remote Jobs; Lowell (AR); Remote; USD 60,000 - 80,000; Full time

Job summary

A federal student loan servicing company seeks remote workers for reviewing customer applications and ensuring accuracy. Ideal candidates should have a high school diploma and administrative experience. This role offers a salary of $17.20 per hour plus benefits, along with comprehensive training. Candidates must reside within 75 miles of Lowell, AR, and demonstrate a commitment to privacy and customer service.

Benefits

Health and Welfare benefits

Career advancement opportunities

Flexible scheduling

Qualifications

• High School diploma required.
• Minimum 12 months experience in administrative support.
• Ability to obtain a Public Trust security clearance.
• Must reside within 75 miles of Lowell, AR.

Responsibilities

• Review customer applications for completeness and accuracy.
• Handle processing and reporting regarding student loans.
• Ensure compliance with client requirements and regulations.
• Provide exceptional customer service while maintaining privacy.

Skills

Administrative support

Computer experience

Customer service

Microsoft Office proficiency

Education

High School diploma

Bachelor's degree

Job description

Employer Industry: Federal Student Loan Servicing

Why consider this job opportunity:

• Salary of $17.20 per hour, plus an additional $4.93 per hour in Health and Welfare benefits, covering employee-only medical, dental, and vision premiums.
• Opportunity for career advancement within a federal contract environment.
• Work remotely from home, with flexibility in scheduling after training.
• Comprehensive training program lasting 5-6 weeks to ensure understanding of federal regulations and company policies.
• Supportive work environment focused on employee growth and compliance with federal and state laws.

What to Expect (Job Responsibilities):

• Review customer applications for various student loan programs for completion and accuracy.
• Handle processing, reporting, and correspondence requests regarding student loans and perform necessary account updates.
• Adhere to applicable client requirements, policies, and federal and state regulations.
• Ensure proper servicing of borrower accounts through the processing of internal requests and customer inquiries.
• Maintain the highest levels of privacy and security while delivering exceptional customer service.

What is Required (Qualifications):

• High School diploma required.
• Minimum of 12 months experience in administrative support and computer experience in a business environment.
• Ability to obtain and maintain a Public Trust security clearance (Federal 5C).
• Must reside within a 75-mile radius of Lowell, AR.
• Current employees of the employer are not eligible to apply.

How to Stand Out (Preferred Qualifications):

• Bachelor's degree.
• 12 months of experience working on a student loan contract or in a call center environment.
• Proficiency in Microsoft Office (Outlook, Word, Excel, and OneNote).
• Experience reviewing contracts and application documents for accuracy.

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.