Customer Support Specialist - Pre-Tax Accounts (HSA/FSA/HRA) Remote

NFP; Cambridge (MA); Remote; USD 48,000 - 56,000; Full time

Job summary

A leading benefits administration firm seeks a Customer Service Representative. This role involves responding to client inquiries and providing support for various account details. Ideal candidates have 1-3 years of customer service experience and strong communication skills. The position is fully remote with a competitive salary up to $48,000, along with additional benefits.

Benefits

Performance-based incentives

PTO and paid holidays

401(k) with match

Professional development opportunities

Qualifications

• 1-3 years of customer service experience required.
• Strong verbal and written communication skills are essential.
• Proficiency in Microsoft Office applications is necessary.

Responsibilities

• Respond to participant and client inquiries via phone and email.
• Assist with questions related to eligibility, claims, and reimbursements.
• Provide first-tier technical support for online portal access.

Skills

Customer service experience

Verbal and written communication

Problem-solving

Multitasking

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

Associate’s degree or equivalent experience

Job description

Employer Industry: Benefits Administration

Benefits

• Salary up to $48,000
• Opportunity for performance-based incentives
• Fully remote work schedule, Monday through Friday
• Competitive salary along with PTO, paid holidays, and 401(k) with match
• Supportive PeopleFirst culture focused on employee relationships and wellness
• Professional development opportunities in a dynamic work environment

Responsibilities

• Respond to participant and client inquiries via phone and email with professionalism and accuracy
• Assist with questions related to eligibility, claims, reimbursements, and account details
• Provide first-tier technical support for online portal access and navigation
• Accurately process account transactions, claims, and updates
• Maintain compliance with all regulations, confidentiality, and privacy requirements

Qualifications

• Minimum of 1–3 years of customer service experience required
• Associate’s degree or equivalent experience preferred
• Strong verbal and written communication skills
• Ability to problem-solve, multitask, and prioritize in a fast-paced environment
• Proficiency in Microsoft Excel, Word, and Outlook

Preferred Qualifications

• Experience with IRS Section 125 benefit plans, benefits administration, insurance, or financial services
• High attention to detail and accuracy
• Exceptional customer focus and interpersonal skills

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