Customer Support Specialist, Payroll & HR (Tier 1)

Miter; San Francisco (CA); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

401(k) plan

Flexible PTO

Parental leave

Learning budget

Office perks

Community

Job summary

Miter is hiring an Associate Customer Support Specialist to be the first line of defense for customers, resolving Tier 1 issues across payroll, taxes, HR, and benefits. You’ll work across phone, email, and tickets, quickly ramp on the product and ticketing tools, and deliver clear, empathetic responses.

Located on the West Coast preferred, this full-time role offers ownership, fast learning, and a path into the L2 Specialist track. Join a scrappy team that values initiative and follow-through.

Qualifications

• 0–2 years in a customer-facing role
• Must be located in or able to work PST hours
• Ability to handle multi-channel customer interactions
• Comfort with phone support and live troubleshooting
• Proficiency with modern SaaS tools and ticketing systems
• Empathetic, coachable, and owns follow-up on tickets

Responsibilities

• Handle general support queue for Tier 1 issues (payroll, taxes, HR, benefits)
• Communicate across phone, email and tickets with customers
• Learn product, tools and knowledge base to resolve tickets independently
• Diagnose issues using frameworks and ask clarifying questions
• Proactively follow up and escalate when needed
• Develop product specialization and manage 60–70% of tickets without escalation

Tools

Pylon

Zendesk

Intercom

Front

Job description

Miter is hiring an Associate Customer Support Specialist to be the first line of defense for customers, resolving Tier 1 issues across payroll, taxes, HR, and benefits. You’ll work across phone, email, and tickets, quickly ramp on the product and ticketing tools, and deliver clear, empathetic responses.

Located on the West Coast preferred, this full-time role offers ownership, fast learning, and a path into the L2 Specialist track. Join a scrappy team that values initiative and follow-through.