Customer Support Specialist (On-site Banking Call Center)

Heritage Bank NW; Oak Harbor (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading bank in Oak Harbor is seeking a Customer Support Specialist for their on-site banking call center. The role involves providing exceptional customer service, managing inquiries, and promoting bank products. Ideal candidates will have strong communication skills and a background in retail banking or call centers. This full-time position offers a competitive salary starting at $20/hour, along with comprehensive benefits including medical, dental, and retirement plans.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Community Volunteer Hours

Qualifications

• Experience in retail banking or call centers ranging from 6 months to 3+ years.

Responsibilities

• Provide outstanding service to customers according to Heritage Bank standards.
• Handle customer inquiries via phone, email, or in person.

Skills

Communication

Problem Solving

Organizational Skills

Education

High School Diploma

Tools

MS Office

Job description

Customer Support Specialist (On-site Banking Call Center)

Join to apply for the Customer Support Specialist (On-site Banking Call Center) role at Heritage Bank NW.

Heritage Bank NW is seeking a Customer Support Specialist (Banking Call Center) at our Customer Service Center in Oak Harbor, WA. This full-time role involves providing exceptional customer service via high-volume inbound calls, documenting call notes, and offering solutions related to banking products and services.

Position Overview

Responsibilities include greeting customers warmly, handling various financial requests, maintaining thorough knowledge of bank products, and ensuring compliance with all relevant policies and regulations. The schedule is typically Monday – Friday 8:00 a.m. to 5:00 p.m., with rotating Saturdays 9:00 a.m. to 1:00 p.m., requiring flexibility for training and staffing needs.

Key Responsibilities

• Provide outstanding service to customers according to Heritage Bank standards.
• Build and maintain strong customer relationships.
• Handle customer inquiries via phone, email, or in person, and escalate issues as needed.
• Assist with account maintenance, research, and problem resolution.
• Promote bank products and services based on customer needs.
• Maintain updated knowledge of bank policies, products, and compliance requirements.
• Ensure confidentiality of customer data.
• Contribute to team efforts and department success.

Minimum Requirements

• High School Diploma or equivalent.
• Experience requirements vary by level: Level I (6 months - 1 year), Level II (2+ years), Senior (3+ years) in retail banking or call centers.
• Excellent communication skills and ability to handle difficult situations professionally.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency with MS Office; knowledge of contact center technologies is a plus.

Compensation and Benefits

Salary ranges vary by experience level, starting from $20.00/hour. Benefits include medical, dental, vision, life insurance, 401(k), paid time off, holidays, and community volunteer hours.

Work Environment

Climate-controlled office, requiring concentration amidst distractions, with flexible scheduling including some weekends and extended hours.

Equal Opportunity Employer

Heritage Bank NW is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other protected categories.