Customer Support Specialist Internship

ThyssenKrupp Materials NA; Southfield (MI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) or RRSP with Company Match

Paid Vacation and Holidays

Tuition Reimbursement

Job summary

tkMNA is offering a three-month internship designed to provide on-the-job training and experience for college students. Interns will support the eCommerce team with administrative tasks, customer service, and project work within a collaborative environment.

Participants gain exposure to organizational processes, documentation, and cross-functional collaboration while contributing to real projects and learning professional workplace skills.

Qualifications

• Ability to communicate effectively, both orally and in writing.
• Ability to understand and follow complex, detailed technical instructions.
• Ability to work both independently and in a team environment.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Applicants should be competitive, assertive, and self-motivated
• Must have the ability to think critically, multi-task, and keep up in a fast-paced environment is critical.

Responsibilities

• Providing Administrative Support to the eCommerce Team
• Providing Excellent Customer Service Support
• Ensuring Efficient Customer Experience
• Learns organizational processes and procedures
• Contributes to assigned projects and may assist with the development and maintenance of documentation or records
• Works in team environment, communicating as required with all personnel
• Assembles information in a timely and efficient manner
• Responds to telephone calls and emails
• Collaborates with staff and departments in preparing special projects
• Meets TKMNA Employee Attributes / Competencies

Skills

Effective communication

Team collaboration

Critical thinking

Multi-tasking

Education

Currently enrolled or recently graduated from an accredited university or college

Tools

Microsoft Office Suite

Job description

Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-sequence".

Copper and Brass Division

Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today's challenging global business environment. The company's focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.

Your responsibilities

Job Summary THREE (3) MONTH INTERNSHIP

At tkMNA, we provide a foundation to foster and support a safe, professional, and fulfilling experience. This internship is designed to provide on-the-job training and experience for college students. Our interns engage in various work assignments, projects, and activities of varying complexity to enable them to gain the knowledge, skills, and abilities to perform at a professional level. Our interns provide support to professional employees working in an organizational function related to the intern's area of study.

Job Description

Key Accountabilities:

• Providing Administrative Support to the eCommerce Team
• Providing Excellent Customer Service Support
• Ensuring Efficient Customer Experience
• Learns organizational processes and procedures
• Contributes to assigned projects and may assist with the development and maintenance of documentation or records
• Works in team environment, communicating as required with all personnel
• Assembles information in a timely and efficient manner
• Responds to telephone calls and emails
• Collaborates with staff and departments in preparing special projects
• Meets TKMNA Employee Attributes / Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be interpreted as an exhaustive statement of duties, responsibilities or requirements.

Qualifications

Minimum Requirements:

• Currently enrolled or recently graduated (within 1-year) from an accredited university or college. * Project planning skills.
• Entry-level knowledge and skill within specified area of professional specialty.
• Ability to communicate effectively, both orally and in writing.
• Ability to understand and follow complex, detailed technical instructions.
• Ability to work both independently and in a team environment.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Applicants should be competitive, assertive, and self-motivated
• Must have the ability to think critically, multi-task, and keep up in a fast-paced environment is critical.

Job Compensation

$20.27/hour

Benefits Overview

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment.

Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [e-mail].

TK does not:

• Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
• Request payment of any kind from prospective jobseekers or candidates for employment;
• Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
• Send checks to job seekers; or
• Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

• TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
• TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
• Anyone making an employment offer in return for money is not authorized by TK; and
• TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at [e-mail].

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