Customer Support Specialist II | Tues - Sat 1:30PM - 10:00PM

Thornton Tomasetti; United States; Remote; USD 23,000 - 47,000; Full time

Benefits offered by this job

Free medical coverage in HIP PPO

Excellent retirement plan with highem­

Tuition reimbursement

FreeU education benefit

Job summary

Abbott is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email within the Customer Care Center. You will resolve provider and sales-related questions and help improve processes that strengthen the customer experience.

The role requires 3+ years in customer service and strong communication skills, with a base pay range of $17.00–$34.00/hour and a remote United States location.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience.
• 3+ years in sales or customer service environment.
• Strong verbal and written communication and problem-solving skills.
• Ability to work independently and use computer/phone simultaneously.

Responsibilities

• Manage inbound and outbound customer contacts via phone, voicemail, and email.
• Investigate and resolve questions, service issues, and complaints; escalate high-priority concerns.
• Maintain knowledge of sales policies, territory assignments, and sales initiatives.
• Deliver accurate, professional service while meeting attendance and training requirements.

Skills

Verbal communication

Written communication

Problem solving

Organizational skills

Interpersonal skills

Education

High School Diploma or GED

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company recognized as one of the best big companies to work for, as well as one of the best places to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position supports Healthcare providers & patients within the Customer Care Center. As a Customer Support Specialist II, you’ll provide responsive, professional service across phone, voicemail, and email while partnering with teams throughout the Customer Care Center. You’ll resolve provider and sales-related questions, support special initiatives, and help improve processes that strengthen the customer experience and support sales strategies.

What You’ll Work On

• Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers.
• Investigate and resolve questions, service issues, and customer complaints; identify and upscale high‑priority concerns when appropriate.
• Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives while documenting new procedures and opportunities for improvement.
• Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments, and complying with Quality Management System policies and company standards.

Required Qualifications

• High School Diploma or General Education Degree (GED).
• Three (3) or more years of customer service experience.
• Three (3) or more years of experience in a sales or customer service environment focused on delivering exceptional customer experience.
• Strong verbal and written communication, problem‑solving, organizational, and interpersonal skills with the ability to work effectively across teams and adapt to changing priorities.
• Ability to work independently, maintain schedule adherence, and use a computer and telephone simultaneously in a customer support environment.
• Must be 18 years of age or older.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience working in an inbound/outbound contact center within the healthcare industry.
• Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high‑volume customer service environment.

The base pay for this position is $17.00 - $34.00/hour. In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Customer Service

DIVISION: ONCO Cancer Diagnostics

LOCATION: United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: No

MEDICAL SURVEILLANCE: No

SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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