Customer Support Specialist I - Wick

S-Hand Group; Fairfield (ME); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Incentives and bonuses

Job summary

Johnny’s Selected Seeds is hiring a Contact Center Specialist 1 for onsite work in Fairfield, ME. You will handle 50+ inbound calls daily, provide prompt responses across phone, email, and chat, and manage orders across multiple platforms.

You will also support customers on order status, product information, and account updates while maintaining CRM records. The role emphasizes data accuracy, teamwork, and a customer-first mindset, with ongoing training and potential incentives based on

Qualifications

• High school diploma or GED required.
• Interest or experience in agriculture, farming, or gardening preferred.
• Intermediate computer skills and ability to multitask across programs.

Responsibilities

• Handle 50+ inbound calls daily with a focus on one-call resolution.
• Provide accurate, timely responses via phone, email, chat, and other channels.
• Enter and manage orders across all platforms (phone, email, fax, mail, PO).
• Outbound phone sales campaign.
• Support customers with order status, product information, and account updates.
• Document product feedback and customer interactions in CRM.
• Manage catalog/sample requests, hold orders, and back-order communications.
• Collaborate with internal teams to resolve issues and improve service.
• Participate in training, buddy support, and trade show order processing.
• Maintain accurate records and ensure data integrity in all systems.

Skills

Microsoft Office

Verbal & written communication

Multitasking

Detail orientation

Adaptability

Customer-first mindset

Education

High school diploma or GED

Job description

Onsite Fairfield, ME

Customer Support Specialist 1 - Wick

Onsite Fairfield, ME

Position Summary

As a Contact Center Specialist 1, you’ll be the first point of contact for customers, providing professional, high-quality support across multiple channels. You’ll help with everything from order entry and product questions to account updates and catalog requests. Your work will directly contribute to the success of our customers and Johnny’s Selected Seeds mission.

Compensation & Schedule

• Starting wage: $18.54/hour
• Incentives: Shift differentials and performance-based bonuses available
• Schedule: Full-time, onsite in Fairfield, ME
• Schedule: Flexibility to work varied hours/days as needed

Key Responsibilities

• Handle 50+ inbound calls daily with a focus on one-call resolution
• Provide accurate, timely responses via phone, email, chat, and other channels
• Enter and manage orders across all platforms (phone, email, fax, mail, PO)
• Outbound phone sales campaign
• Support customers with order status, product information, and account updates
• Document product feedback and customer interactions in CRM
• Manage catalog/sample requests, hold orders, and back-order communications
• Collaborate with internal teams to resolve issues and improve service
• Participate in training, buddy support, and trade show order processing
• Maintain accurate records and ensure data integrity in all systems

Education & Experience

• High school diploma or GED required
• Prior experience or interest in agriculture, farming, or gardening preferred

Skills & Qualifications

• Intermediate computer skills and ability to multitask across programs
• Proficiency in Microsoft Office
• Strong verbal and written communication
• Detail-oriented with excellent problem-solving skills
• Adaptable, self-directed, and able to manage multiple priorities
• Friendly, professional demeanor with a customer-first mindset

Physical Requirements

• Ability to sit at a computer for 75% of the workday
• Lift up to 25 lbs. Bend, pull, and perform light physical tasks

Equal Opportunity Employer

Johnny’s Selected Seeds is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary: $18.54 - $18.54 per hour