Customer Support Specialist I

Co-Operative Industries Defense LLC; Fort Worth (TX); In loco; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision Insurance

Life and Disability insurance

Paid Time Off

401(k) retirement plan & match

Descrizione del lavoro

kSARIA Corporation in Fort Worth, TX seeks a Customer Support Specialist to act as the primary interface between customers and internal teams throughout ordering, RFQ posting, quote follow-ups, and order status communications. The role requires strong communication, organization, and ERP experience within a manufacturing/defense context.

The candidate will gather data for updates and contract modifications, support program management, and ensure customer satisfaction across the order lifecycle.

Competenze

• Experience in a Customer Service role
• Familiarity with US government contracting FAR requirements and contract terms and conditions
• Excellent verbal and written communication skills
• Strong organizational skills and time management
• Proven ability to build and maintain relationships with customers
• Experience with ERP systems in a manufacturing environment preferred.

Mansioni

• Establish and build strong relationships with customers via telephone communications.
• Work as an integral part of the sales team.
• Post RFQ’s to the quote log and follow up on incomplete quotation packages.
• Monitor quote process to ensure quotations are submitted on time.
• Communicate order status to customers through the period of performance.
• Gather data from internal areas and present updates to customers.

Conoscenze

Customer service

Communication

Attention to detail

Time management

Team collaboration

ERP systems

Office skills

Problem solving

Strumenti

ERP systems

Descrizione del lavoro

Fort Worth, TX Customer Support Specialist

Who we are:kSARIA Corporation is an industry leading manufacturer and installer of fiber optic and electrical interconnect solutions for the defense and aerospace industry. We offer unmatched advantages for all aspects of Mil/Aero connectivity solutions. Its proprietary processes and technology have enabled the company to achieve exceptional growth by providing the highest quality products and delivering exceptional value to its customers.

Job Overview:

The Customer Support Specialist is the primary interface between CIADs customers and the internal organization through the entire ordering process, from RFQ receipt through order entry, contract review, and product shipment. The CSS will be able to effectively communicate the status of the RFQ’s to internal and external teams. This role will be responsible for posting RFQ’s, following up on all open quotes and working cross functionally to get updates and ensure follow through to contract award. Additionally, the CSS will effectively communicate order status to the customer through its entire period of performance. This role will be responsible for gathering data from internal functional areas and presenting it to customers in the form of general updates, contract modifications, and customer data requests. Strict attention to detail is needed to close out actions and ensure customer satisfaction.

Position Profile:

• Establish and build strong relationships with customers via telephone communications
• Work as an integral part of the sales team
• Posting RFQ’s to the quote log.
• Following-up with the customer on in-complete quotation packages
• Monitor quote process to make sure quotations are submitted to customer on timeSubmit and follow-up with customers on open quotationsWorking with the Strategic Account Managers and Reps to support business and overall customer satisfaction
• Monitor and complete all customer required documentation (reps & certs, etc.)
• Manage and monitor various customer portals for incoming orders and RFQs
• Enter customer orders, confirm order receipt and acknowledge delivery dates with customers
• Effectively manage the contract review and sign-off process
• Field incoming customer requests for order status and work with all internal functional managers to develop a cohesive response to customer requests for order status, order changes, and expedites. This includes managing open order reports/meetings with assigned accounts.
• Being present at customer visits to CIADFacilitate Internal Meetings.
• Support Program Manager.
• Track Production Progress.
• Report Production Progress to Customer.
• Other duties as assigned.

Skill requirements:

• Ability to work independently and have highly professional verbal, writing and interpersonal skills
• Effective collaboration skills
• Tenacious and relentless to closeout customer required actions as timely as possible
• Proven ability to build and maintain relationships with customers
• Comfortable with exposure to highly confidential information
• Willing, enthusiastic, and proactive in taking on tasks of any nature to balance the workload of others throughout the organization
• Must have previous experience in a Customer Service role
• Extremely organized with high attention to detail and time management
• Experience with ERP systems in a manufacturing environment preferred.
• Experience and familiarity in US government contracting FAR requirements and contract terms and conditions preferred.
• Exemplifies self-directed and focused work ethic
• Strong analytical and problem-solving skills
• Strong Excel, Word, PowerPoint and Microsoft Office skills
• Willingness to learn other software tools to continue to progress professionally
• 0-1 years of general experience preferred.
• US citizenship or permanent resident status is required.

Employee Benefits:

• Health insurance
• Dental insurance
• Vision Insurance
• Life and Disability insurance
• Paid Time Off
• 401(k) retirement plan & match

kSARIA is an Equal Opportunity Employer/Disabilities/Veterans PM19

Notice Regarding the Use of Artificial Intelligence in Application Review:

Notice of AI Use in Job Application Review As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.PI287961461