Customer Support Specialist for e commerce

Creatunity LLC; Town of Texas (WI); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading marketing and advertising agency is seeking a skilled Customer Support Specialist. This fully remote position involves responding to client inquiries, resolving issues, and improving customer experience. Ideal candidates should have excellent communication skills, 2+ years in customer support, and a Bachelor's degree. Opportunities for performance bonuses and paid time off are included.

Benefits

Monthly Performance Bonus

Health Insurance Reimbursement

WFH Upgrade Allowance

17 Days Paid Time-Off

4 Company Wide Holidays

6 Country Holidays

Qualifications

• 2+ years of experience in a customer support role.
• Strong verbal and written communication skills.
• Experience working in a fast-paced environment.

Responsibilities

• Respond to inquiries and complaints from customers via various channels.
• Troubleshoot technical issues and escalate complex problems.
• Maintain accurate records of client interactions.

Skills

Excellent communication skills

Problem-solving skills

Ability to work under pressure

Attention to detail

Knowledge of Filipino and English

Education

Bachelor's degree in a related field

Tools

Customer support software

Job description

Creatunity LLC is a leading marketing and advertising agency that is seeking a skilled Customer Support Specialist to join the team. As a Customer Support Specialist, you will be responsible for ensuring that our clients receive prompt and professional service. You will be expected to respond to inquiries and complaints in a timely and efficient manner, and ensure that all issues are resolved to the satisfaction of the client.

The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a passion for customer service. This is a great opportunity for someone who is looking to take the next step in their career and work with a dynamic and innovative team.

Responsibilities

• Responding to inquiries and complaints from customers by phone, email, or live chat
• Providing prompt, courteous, and professional service to all clients
• Troubleshooting technical issues and escalating complex problems to the appropriate department
• Maintaining accurate records of all client interactions and transactions
• Working closely with other members of the customer support team to ensure that all issues are resolved in a timely and efficient manner
• Identifying opportunities to improve the customer experience and communicating these to the team

Qualifications

• Knowledge of Filipino and English on Native Speaker level
• Bachelor's degree in a related field (e.g. business, marketing, communication)
• 2+ years of experience in a customer support role
• Excellent communication skills, both written and verbal
• Ability to work well under pressure in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Experience using customer support software (e.g. Gorgias etc.)

Benefits

• Independent Contractor Agreement
• Monthly Performance Bonus
• Health Insurance Reimbursement
• WFH Upgrade Allowance
• 17 Days Paid Time-Off
• 4 Company Wide Holidays
• 6 Country Holidays
• 100% Fully Remote
• 9 AM-5 PM CST