Customer Support Specialist — Fast-Paced E‑commerce

Rebag; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

Rebag is seeking a proactive customer service specialist to support our growing online and store channels. You will handle inquiries via phone, email, and live chat, ensuring a high level of service while coordinating with teams across the business.

The role requires at least 1 year of customer service experience, strong English communication, and the ability to manage multiple tasks in a fast-paced environment. A startup mindset and ecommerce familiarity are highly valued.

Qualifications

• At least 1 year of customer service experience in a fast-changing environment.
• Excellent verbal and written English communication.
• Ability to multi-task and prioritize in a busy setting.
• Strong communication skills with the ability to problem-solve under pressure.
• Startup-minded, proactive, hands-on attitude.
• Experience handling customers in English.

Responsibilities

• Answer all incoming customer service phone calls and emails in a timely manner.
• Live chat with customers as requests come in.
• Build relationships and engage with customers.
• Identify customers’ needs – clarify information, order details, and research issues to provide solutions.
• Act as a liaison between headquarters and different retail departments.

Skills

Customer service

English communication

Multi-tasking

Problem-solving

Phone support

Retail/ecommerce experience

Attention to detail

Startup mindset

Tools

Google Suite

Zendesk

Shopify

Job description

Rebag is seeking a proactive customer service specialist to support our growing online and store channels. You will handle inquiries via phone, email, and live chat, ensuring a high level of service while coordinating with teams across the business.

The role requires at least 1 year of customer service experience, strong English communication, and the ability to manage multiple tasks in a fast-paced environment. A startup mindset and ecommerce familiarity are highly valued.