Customer Support Specialist - Clinical

HST Pathways; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Customer Support Specialist to elevate client experiences through exceptional service and problem-solving skills. This role involves addressing customer inquiries, documenting needs, and collaborating with teams to ensure high-quality support. The ideal candidate will thrive in a fast-paced environment, demonstrating technical savviness and exceptional communication. Join a dynamic team dedicated to transforming healthcare through technology and making a positive impact in the industry. If you are passionate about delivering outstanding service and eager to contribute to meaningful change, this opportunity is for you.

Benefits

Remote work environment

Health benefits paid for employee

Flexible Paid Time Off Policy

11 company holidays per year

Paid parental leave

401K with matching contributions

Learning and development allowance

Diverse and inclusive team environment

Qualifications

• Bachelor's degree recommended with strong customer service and communication skills.
• Proficient in MS Office and able to learn new software easily.

Responsibilities

• Provide exceptional client support and resolve inquiries effectively.
• Establish procedures for client satisfaction and quality service.

Skills

Exceptional customer service skills

Problem-solving techniques

Communication skills

Ability to manage multiple tasks

Technical savviness

Education

Bachelor's degree

Tools

MS Office

Echart or practice management software

Job description

Open Position: Customer Support Specialist

Reports to: Manager, Customer Support

Location: Remote

Schedule: Ability to be on call 4 weeks per year

About Us: HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes. Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle. Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,600 clients, but we’re just getting started and have plans to 10X the value we offer. However, our big ambitions are only as strong as the team behind them, which is why we’re looking to build our team with the best.

Responsibilities:

• Problem-solver with exceptional customer service skills, going above and beyond client expectations
• Deliver an exceptional client experience by identifying and documenting client needs and issues
• Answer incoming customer inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution
• Provide consistent, timely, professional, and high-quality client support, every day, all the time, no matter what
• Establish procedures to ensure client satisfaction and quality service delivery
• Communicate and collaborate across teams and departments to help solve issues
• Replicate and document issues for further escalation
• Participate in quality assurance and application testing of software as required

Qualifications:

• Bachelor’s degree recommended.
• Proficient in MS Office and related products
• You must be technically savvy with an ability to easily learn new software (echart or practice management experience preferred)
• Healthcare or clinical experience preferred
• RN preferred
• Exceptional communication skills for both internal and external communications
• Able to manage many ongoing activities and tasks in a fast-paced environment

Team Culture:

• We go beyond the expected. We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.
• We thrive through collaboration. We invest in our team and take pride in the success of others.
• We strive to make a positive impact. We are passionate about our work and leverage our collective creativity and industriousness to make big things happen.
• We sharpen and share our expertise. We aspire to learn, grow, and share knowledge.
• We love the journey. We never lose sight of the fact that we’re contributing to building a new model of healthcare delivery.

Perks & Benefits:

• Remote work environment
• Health benefits paid for employee
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!

HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives, and viewpoints of our employees, customers, and the communities we serve.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries
• Software Development