Customer Support Specialist / Agent (Day and Night Shift)

Sodecia; Troy (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading customer support company seeks Customer Support Specialists to assist customers across multiple channels. This role involves responding to inquiries, troubleshooting issues, and maintaining professionalism. Candidates should possess strong communication skills and a customer-focused attitude. We're offering competitive pay, remote work flexibility, and opportunities for growth in a supportive team environment.

Benefits

Competitive hourly rate or salary

Remote work flexibility

Paid training and onboarding

Supportive team culture

Opportunities for growth and advancement

Qualifications

• Strong communication skills, both written and verbal.
• Ability to stay calm under pressure and handle multiple tasks efficiently.
• A customer-focused attitude with a problem-solving mindset.

Responsibilities

• Respond to customer inquiries via email, chat, or phone.
• Assist customers with troubleshooting product or service issues.
• Accurately document customer interactions and resolutions.

Skills

Strong communication skills

Problem-solving mindset

Ability to stay calm under pressure

Tools

Zendesk

Freshdesk

Intercom

Job description

We are seeking friendly, reliable, and solution-oriented Customer Support Specialists to join our growing team. In this role, you will serve as the first point of contact for customers, helping to resolve issues, answer questions, and provide a positive and professional support experience across multiple channels.

Whether you’re an experienced support professional or someone eager to start a career in customer service, we welcome candidates who are passionate about helping others and able to thrive in a fast-paced, remote environment.

Key Responsibilities

• Respond to customer inquiries via email, chat, or phone in a prompt and professional manner
• Assist customers with troubleshooting product or service issues
• Escalate complex concerns to the appropriate internal teams
• Accurately document customer interactions and resolutions
• Contribute to knowledge base articles and internal documentation as needed
• Maintain a high level of empathy and professionalism in all interactions

Requirements

• Strong communication skills, both written and verbal
• Ability to stay calm under pressure and handle multiple tasks efficiently
• A customer-focused attitude with a problem-solving mindset
• Comfortable using basic customer support tools (training provided)
• Must have a reliable internet connection and a quiet workspace
• Flexibility to work day or night shifts, including weekends if needed

Preferred Qualifications

• Previous customer support or call center experience is a plus
• Experience with tools like Zendesk, Freshdesk, Intercom, or similar is an advantage
• Ability to communicate in multiple languages is a bonus

What We Offer

• Competitive hourly rate or salary
• Remote work flexibility
• Paid training and onboarding
• Supportive and inclusive team culture
• Opportunities for growth and advancement