Customer Support Specialist (9:30a-6:30p EST)

Freddie Mac; San Francisco (CA); Remote; USD 50,000 - 70,000; Full time

Job summary

Freddie Mac is looking for a customer support professional to join their growing team in the healthcare technology sector. This role offers remote work flexibility and opportunities for career advancement. Candidates should have a strong background in customer service, especially in tech environments, with a focus on user satisfaction and effective communication practices.

Benefits

Comprehensive health plans with 100% premium coverage for employees

Generous time off policies, including paid parental leave

Flexible PTO

Supportive and inclusive company culture

Qualifications

• Minimum 2 years in Tier 1 or Lead Customer Service Support role, preferably in tech.
• Strong communication skills to simplify technical issues.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide support to users by troubleshooting problems and answering questions.
• Gather user feedback to inform product improvements.
• Use CRM tools for tracking user interactions.

Skills

Communication

Organizational skills

Results-driven mentality

Proficiency with computers

Attention to detail

Job description

Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Hourly pay up to $48, based on geographic location
- Opportunity for career advancement and growth within a high-growth startup
- Remote work flexibility with a Monday through Friday schedule
- Comprehensive health plans with 100% premium coverage for employees and 75% for dependents
- Generous time off policies, including paid parental leave and flexible PTO
- Supportive and inclusive company culture that values employee contributions and development

What to Expect (Job Responsibilities):
- Provide timely support to Abridge users by troubleshooting problems and answering questions
- Gather user feedback to inform product and operational improvements
- Utilize CRM tools to track user interactions and resolutions for data analysis
- Address complex issues with a curious and solution-oriented mindset
- Maintain high standards of customer experience and satisfaction

What is Required (Qualifications):
- Minimum of 2 years of experience in a Tier 1 or Lead Customer Service Support role, preferably in a technology support environment
- Strong spoken and written communication skills with the ability to simplify technical troubleshooting
- Exceptional organizational skills and ability to manage multiple priorities while maintaining attention to detail
- Results-driven mentality with the ability to work efficiently in a fast-paced environment
- Proficiency with computers and comfort with technology

How to Stand Out (Preferred Qualifications):
- Familiarity with privacy and security protocols, especially in healthcare settings
- Experience working with CRM or ticketing systems that require rigorous tracking

#HealthcareTechnology #CustomerSupport #RemoteWork #CareerGrowth #InclusiveWorkplace

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."