Customer Support Specialist (9:00AM - 6:30PM EST)

ExactCare Pharmacy; New Jersey; Remote; USD 35,000 - 55,000; Part time

Job summary

Join a forward-thinking company as a Customer Support Specialist, where you'll play a vital role in supporting clients with complex healthcare needs. This part-time position offers the chance to make a meaningful impact by ensuring seamless communication between clients and pharmacies. You'll be key in providing essential enrollment support, coordinating medication deliveries, and educating staff about pharmacy processes. With a strong focus on patient care and an engaging work environment, this role is perfect for those passionate about making a difference in healthcare. Embrace this opportunity to grow your career while helping others!

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid Time Off

Paid holidays

Company-paid life insurance

Short-term disability benefits

Qualifications

• 1+ year customer service experience, preferably in healthcare.
• Strong patient-centered focus and excellent communication skills.

Responsibilities

• Provide enrollment support for new PACE enrollees.
• Communicate pharmacy benefit information to network pharmacies.
• Coordinate facility discharges and medication delivery.

Skills

Effective communication

Customer service

MS Office Suite proficiency

Interpersonal skills

Detail-oriented

Multi-tasking

Education

High School Diploma

Tools

Proprietary software

Job description

Customer Support Specialist (9:00AM - 6:30PM EST)

Location: NJ - Remote

Time Type: Part time

Posted: 2 Days Ago

Job Requisition ID: R-106610

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Customer Service Coordinator will bridge the service gap needed to provide service support to PACE clients and their participants in facilities along with the network pharmacies servicing them.

Responsibilities

• Provides enrollment support for new PACE enrollees.
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
• Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
• Provides help desk support to network pharmacies.
• Educates PACE staff regarding CK and network pharmacy processes for facility participants.
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
• Coordinates and sets up couriers to ensure timely medication delivery.
• Makes outgoing calls to ensure the participants have received their delivery.

Requirements

• HS diploma required.
• Minimum of 1 year customer service experience preferably in a healthcare setting.

Skills & Abilities

• Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.
• Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
• Must have a strong patient-centered focus.
• Excellent communication skills, especially via phone.
• Excellent interpersonal and relationship-building skills.
• Understanding of clinical terms and impacts.
• Able to multi-task and handle multiple priorities without sacrificing quality.
• Detail-oriented and organized.
• Reliable.
• Efficient.

Schedule: 9:00 AM - 6:30 PM EST, Saturday & Sunday

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.