Customer Support Specialist | $50K-$65K + Remote + Career Growth | Exciting Event Planning Fund[...]

Freddie Mac; Philadelphia (Philadelphia County); Remote; USD 50,000 - 75,000; Full time

Job summary

A leading company in B2B SaaS for Event Management is seeking a customer support professional. This fully remote position offers significant career advancement opportunities along with comprehensive health benefits. You will be responsible for engaging with customers and ensuring a seamless response to their inquiries, while also contributing to improving user experience. Ideal candidates should possess strong communication skills and experience in a fast-paced environment.

Benefits

Comprehensive health coverage

Remote work budget

Flexible work location

Quarterly team meetups

Support for growing families

Qualifications

• 1-3+ years in SaaS customer support.
• Strong written and verbal communication skills.
• Ability to prioritize and multitask effectively.

Responsibilities

• Proactively outreach to hotels for planner RFPs.
• Respond to inquiries from hotels and planners via multiple channels.
• Monitor customer feedback to enhance user experience.

Skills

Communication

Multitasking

Organization

Tools

Customer support tools

Job description

Employer Industry: B2B SaaS for Event Management

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Fully remote position, providing flexibility in work location
- Comprehensive health coverage, including 100% employee and 50% dependent coverage for vision, health, and dental
- Support for growing families with maternity leave
- Quarterly meetups for team collaboration and connection
- Remote work budget to support your home office setup

What to Expect (Job Responsibilities):
- Proactively reach out to hotels that need to join the platform to respond to planner RFPs
- Track and maintain consistent follow-ups with hotels and ensure timely communication between hotels and planners
- Respond to inbound inquiries from planners and hotels via chat, email, and phone
- Monitor customer feedback and support inquiries to identify gaps in existing content and improve user experience
- Collaborate with support, product, and marketing teams to ensure documentation aligns with product updates and company messaging

What is Required (Qualifications):
- 1-3+ years of experience in SaaS customer support in a startup environment or similar
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced environment with strong prioritization and multitasking skills
- Must be comfortable being on the phone with customers
- Highly organized and proactive with strong follow-through

How to Stand Out (Preferred Qualifications):
- Experience or interest in the events/hospitality industry is a bonus
- Comfortable with learning and utilizing customer support tools, email, and chat messaging
- Adaptable to changing priorities in a fluid, high-growth environment

#B2BSaaS #CustomerSupport #RemoteWork #CareerGrowth #EventManagement

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