Customer Support Specialist

NEW Cooperative Inc.; Ventura (IA); On-site; USD 28,000 - 42,000; Full time

Job summary

NEW Cooperative Inc. in Iowa is seeking a customer-focused team member to promote sales and service across operations and agronomy. The role emphasizes weighing and billing, accurate account settlement, and proactive communication with local farm customers.

You will support fast, courteous service, maintain organized records, and stay informed about commodity prices and trends. The employer highlights safety, integrity, collaboration, and opportunities to grow within the cooperative.

Qualifications

• Must have an acceptable driving record.
• Strong customer service orientation.
• Ability to weigh and bill accurately.

Responsibilities

• Weigh incoming and outgoing products.
• Assist in settling accounts in a timely manner.
• Correctly split tickets for landlords, etc. as directed by farmers.
• Maintain knowledge of commodity prices and trends and communicate with local farm customers.
• Answer incoming calls; gather accurate customer information and relay to appropriate personnel.
• Provide fast, efficient, and courteous service.
• Ensure all items sold are delivered and charged in a timely manner.
• Bill products picked up by customers.
• Keep resource manuals accessible and current.
• Attend product updates and service training sessions as required by the supervisor.
• Be aware of prices on commodities and services and review with your supervisor as necessary.
• Maintain the office in an neat and orderly fashion.
• Promote the co-op by maintaining a positive image and attitude.

Skills

Weighing

Billing

Customer service

Communication skills

Planning and organizing

Time management

Accountability

Job description

At NEW Cooperative, we're committed to supporting agriculture, strengthening our communities, and investing in our people. As a farmer-owned cooperative, we provide meaningful career opportunities across operations, agronomy, grain, feed, energy, transportation, administration, technology, and corporate services.

Whether you're just beginning your career or bringing years of experience, you'll find a team that values safety, integrity, collaboration, and continuous improvement. We offer competitive compensation, comprehensive benefits, opportunities for professional growth, and the chance to make a difference every day.

Explore the position below to see how you can become part of the NEW Cooperative team.

Position Summary/Objective: To promote customer sales and service in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, and achieve desired sales and profit goals.

Essential Duties & Responsibilities: Include but are not limited to the following:

Weighing and Billing

• Responsible for weighing incoming and outgoing products.
• Assist in settling accounts in a timely manner.
• Correctly split tickets for landlords, etc. as directed by farmers.
• Maintain some knowledge and interest in communication with local farm customers concerning commodity prices and trends.

Customer Service

• Answer incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handle and direct customer complaints to the proper personnel
• Provides fast, efficient, and courteous service always.
• Ensure all items sold are delivered and charged in a timely manner.
• Bill products picked up by customers.
• Keep resource manuals accessible and current.
• Attend product updates and service training sessions as required by the supervisor.
• Be aware of the cooperative’s prices on commodities and services and review with your supervisor as necessary.
• Maintain the office in aneat and orderly fashion.
• Promotes the co-op by maintaining a positive image and attitude.

Position Requirements

• Must have an acceptable driving record.

Job Performance Skills:

Accountability

Accepts personal responsibility for the quality and timeliness of work. Acknowledges and corrects mistakes. Do not make excuses or blame others for errors or problems. Carries a fair share of the workload.

Comes to work on time every day. Is fully prepared and ready to work at beginning of the work schedule and continue until the workday is done. Makes appropriate arrangements when adverse weather or other problems might delay on-time arrival. Conforms to work hours and schedule. Let the supervisor and others know immediately when unexpected problems cause absence, lateness, or the need to leave early.

Communication Skills

Presents ideas effectively in formal and informal situations. Conveys thoughts clearly and concisely. Listens actively and attentively; asks good questions. Communicates well in writing. Keeps supervisor and coworkers informed. Shares complete and accurate information to others. Messages have the desired effect.

Customer Focus

Knows the customers and can describe their expectations. Manages customer expectations. Meets all the expectations of both internal and external customers. Gains customers’ trust and respect. Actively seeks customers’ feedback on the quality of service provided. Quickly solves customer problems.

Planning and Organizing

Maintains well-organized materials, files, systems, and tools. Breaks work down into logical steps. Anticipates and eliminates roadblocks and delays. Stays within the allotted time for accomplishing tasks. Completes tasks in the shortest, most efficient manner. Makes sure all parts of a job are completed in full, including follow-up plans and paperwork.

Time Management

Spends own time and the time of others on that which is genuinely important. Able to distinguish between the truly important and the merely urgent. Respects customers’ and colleagues’ time in scheduling and conducting meetings. Shows up for meetings on time, fully prepared. Works on tasks in order of importance. Realistically estimates time requirements. Makes up a schedule for jobs and sticks to it. Does work in order of importance; does first things first.

NEW Cooperative is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.