Customer Support Specialist

NEW Cooperative Inc.; Mount Ayr (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

NEW Cooperative Inc. in Mount Ayr, IA seeks a Customer Service / Operations Associate to promote customer sales and support daily needs across the location. This role emphasizes safety, professionalism, and teamwork.

You will handle calls, maintain the office, weigh grain, and coordinate with farm customers while staying informed about commodity prices and trends. Seasonal busy periods require flexibility and strong communication.

Qualifications

• High school diploma or GED required.
• 1-3 months related experience preferred.
• Must be licensed and insurable to drive.

Responsibilities

• Provide fast, efficient, and courteous service.
• Answer incoming calls; gather customer information and relay to appropriate personnel; direct complaints.
• Maintain the office in a neat and orderly fashion and ensure items are delivered and charged timely.
• Weigh incoming and outgoing grain and assist in settling grain.
• Attend product updates and training sessions as required.

Skills

Customer service

Communication

Safety awareness

Education

High school diploma or GED

Job description

At NEW Cooperative, we're committed to supporting agriculture, strengthening our communities, and investing in our people. As a farmer-owned cooperative, we provide meaningful career opportunities across operations, agronomy, grain, feed, energy, transportation, administration, technology, and corporate services.

Whether you're just beginning your career or bringing years of experience, you'll find a team that values safety, integrity, collaboration, and continuous improvement. We offer competitive compensation, comprehensive benefits, opportunities for professional growth, and the chance to make a difference every day.

Explore the position below to see how you can become part of the NEW Cooperative team.

Position Summary/Objective:

To promote customer sales and service in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, and achieve desired sales and profit goals.

Essential Duties & Responsibilities:

(Include but are not limited to the following)

Customer Service

• Provides fast, efficient, and courteous service always.
• Answer incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handle and direct customer complaints to the proper personnel.
• Works extended hours as requested by supervisor to ensure good customer service in busy season.

Maintenance

• Maintain the office in a neat and orderly fashion.
• Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained.
• Keep resource manuals accessible and current.
• Ensures all items sold are delivered and charged in a timely manner.
• Bill products picked up by customers.
• Correctly split tickets for landlords, etc. as directed by growers.

Operations

• Responsible for weighing incoming and outgoing grain.
• Assist in settling grain in a timely manner.
• Maintain some knowledge and interest in communication with local farm customers concerning commodity prices and trends.
• Be aware of the cooperative’s prices on commodities and services and review with your supervisor as necessary.
• Assist in other areas of the location as needed.

Other

• Uses all tools, equipment, and vehicles carefully and for their intended use.
• Attending product updates and service training sessions as required by the supervisor.

Basic Employment Expectations:

Safety

• Performs work safely and uses the appropriate PPE.
• Checks the work area for hazards and corrects/reports unsafe conditions.
• Considers the safety of oneself, and other employees, and customers.
• Follows all safety protocols and seeks advice from supervisor when uncertain.

Communication

• Maintains open communication and cooperates with supervisor, departments, and fellow employees.
• Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early.

Accountability & Professionalism

• Abides by policies set forth in the employee policy manual.
• Carries a fair share of the workload.
• Promotes Farmer's New Ag through positive, friendly, and professional interactions.
• Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work.
• Understands that satisfactory attendance is essential to the efficient operation of the work environment.

Customer Service

• Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations.

Personal/Professional Development

• Establishes personal performance goals and works toward these goals.
• Continually upgrades and demonstrates knowledge of the job.

Qualifications & Requirements

Must be licensed and insurable to drive.

High school diploma or GED with 1-3 months of related experience.

Understand the importance of providing very high levels of customer service.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Understand the seasonality of the farm supply business and the in-season time commitment.

Must be able to interact and effectively communicate with customers and individuals at all levels of the organization.

Possesses problem solving capability and understands the operational processes.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25-50 pounds. Abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position will rarely work in extreme cold/heat (non-weather) conditions or outdoor weather conditions.

Position will occasionally work near toxic or caustic chemicals.

Disclaimer: This job description indicates the general nature and minimum level of work expected. It is not designed to cover every activity, duty, or responsibility required of the employee. The employee may be asked to perform other duties related to the successful performance of the job.