Customer Support Specialist

Kaplan, Inc.; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading education services company is seeking a Customer Support Specialist to enhance the customer journey and resolve queries. The role involves providing exceptional service through multiple channels, documenting interactions, and collaborating with teams. A minimum of 1 year in customer service is required, along with the ability to work independently in a remote environment.

Qualifications

• 1 year of experience in Customer Service, Customer Experience, or Inside Sales.
• Ability to work independently in a remote environment.
• Must satisfactorily pass required training for continued employment.

Responsibilities

• Answer incoming contacts via various channels and provide exceptional service.
• Document customer interactions and collaborate with internal stakeholders to resolve issues.
• Identify customer needs and proactively maintain positive experiences.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

A company is looking for a Customer Support Specialist to enhance the customer journey and resolve queries.

Key Responsibilities

• Answer incoming contacts via various channels and provide exceptional service
• Document customer interactions and collaborate with internal stakeholders to resolve issues
• Identify customer needs and proactively maintain positive experiences

Required Qualifications

• 1 year of experience in Customer Service, Customer Experience, or Inside Sales
• Ability to work independently in a remote environment
• Must satisfactorily pass required training for continued employment