Customer Support Specialist

TeamSnap, Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading software company is seeking a Customer Support Specialist to provide exceptional support to B2B clients. This role focuses on delivering a remarkable customer experience through various communication channels, owning customer issues, and anticipating needs to provide tailored solutions. The ideal candidate is friendly, technically savvy, and excited about solving problems.

Qualifications

• Friendly and solutions-focused attitude with a commitment to customer service.
• Ability to guide users through the customer support platform.
• Demonstrated excitement for resolving customer issues.

Responsibilities

• Deliver exceptional customer experience through communication.
• Take ownership of customer issues and resolve challenges.
• Anticipate customer needs and tailor solutions.

Skills

Customer-first mindset

Strong technical skills

Problem-solving excitement

Curiosity and resourcefulness

High performance in support roles

Job description

A company is looking for a Customer Support Specialist to provide exceptional support to B2B customers.

Key Responsibilities

• Deliver an exceptional customer experience through various communication channels
• Take full ownership of customer issues, resolving challenges and escalating when necessary
• Anticipate customer needs and provide tailored solutions for a smooth experience

Required Qualifications

• Customer-first mindset with a friendly and solutions-focused attitude
• Strong technical skills to guide users through the platform
• Genuine excitement for solving problems and deepening product expertise
• Natural curiosity and resourcefulness to explore issues hands-on
• Proven track record of high performance in customer or technical support roles