Customer Support Specialist

CompanyCam, Inc.; United States; Remote; USD 41,000 - 55,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

CompanyCam, Inc. is seeking a Customer Support Specialist to join our Support team in the United States. You’ll help customers via live chat, email, SMS, and WhatsApp, troubleshoot issues, and relay feedback to product and engineering.

This salaried role offers a starting salary of $48,000 per year, equity, and other benefits. You’ll contribute to self-serve documentation and work to improve the customer experience across the platform.

Qualifications

• 1+ years in a customer-facing role in SaaS or related field.
• Strong communication skills, written and verbal.
• Ability to troubleshoot product/software issues.

Responsibilities

• Handle customer conversations across live chat, email, SMS, and WhatsApp.
• Offer solutions or workarounds for product questions.
• Troubleshoot product issues across users, devices, and integrations.
• Capture and relay customer feedback to product/engineering teams.
• Contribute to self-serve docs to empower customers.

Skills

Customer-facing

SaaS experience

Troubleshooting

Tools

Intercom

Help Scout

Zendesk

Salesforce

Job description

Hi, We’re CompanyCam

We’re a simple-to-use photo documentation and productivity app for contractors of every industry. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. By providing a consumer-grade, game-changing experience, we help contractors build trust within their company and with their users.

CompanyCam is a fun, energetic team united by our core values of Show Up, Grow Up, and Do Good. As soon as you join our team, you'll notice that we trust our employees to do what's best for our product, customers, and team members and empower them to make the right calls.

The Role

Do you genuinely enjoy solving customer issues quickly and efficiently, delivering customer feedback to the right teams to enhance the product, and providing all-around top notch support? If you answered 'yes' to all three, you might be a good fit for our team! We're looking for a smart, self-motivated, empathetic, problem-solving Customer Support Specialist to join our Support team.

The CompanyCam Support team is scaling fast. We’re looking for people who can juggle multiple conversations at once while helping others and providing an effortless experience as a whole. If that sounds like something you could get into, read on.

Location: Candidates must permanently and currently reside in the United States.

What You’ll Do

• Work with users over live chat, email, SMS messages, and Whatsapp.
• Offer solutions or workarounds for various questions or issues.
• Troubleshoot our product, the users' devices, and our partner integrations.
• Take customer feedback and document it for our product and engineering teams.
• Contribute to our self-serve documentation for our customer knowledge base.

The Impact You’ll Have

At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. In this role, you’ll drive impact by:

• Resolving customer issues efficiently across live chat, email, SMS, and WhatsApp to ensure a seamless and positive user experience.
• Collaborating closely with product and engineering teams by capturing and communicating customer feedback that drives product improvements.
• Enhancing the customer journey by contributing to external documentation to empower self service.
• Supporting CompanyCam’s mission to simplify job site documentation by delivering empathetic, high-quality support that builds customer trust and loyalty.

What You’ll Bring

• 1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.).
• Technical savvy, with experience in troubleshooting techniques and best practices.
• Stellar communication skills, both verbal and written, but know it's equally important to listen and understand our customers.
• Experience authoring tutorials and articles for public and internal knowledge bases, preferred.
• Experience working with different support platforms like Intercom, Help Scout, Zendesk, or Salesforce, preferred.
• Strong critical thinking skills with the ability to interpret and act on resources/information.
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a salaried position at CompanyCam. Our starting salary range is $48,000 per year and is based on experience. We also offer meaningful equity and other benefits.

CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.

For any accommodations or technical issues related to the online application or interview process, please email [e-mail] and we’ll respond promptly. Please do not include any medical or health information in your message.

Note: Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page.