Customer Support Specialist

Neum, Inc. (VetRec); United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A customer service company in the United States is seeking a Customer Support Specialist to provide support via various channels and enhance customer experience. The ideal candidate has over 3 years of experience in customer support, a strong understanding of customer service best practices, and the ability to work remotely. This role offers flexible hours and requires U.S. citizenship or a valid visa.

Qualifications

• 3+ years of experience in a customer support role.
• Ability to work remotely with flexible hours.
• Strong understanding of customer service best practices.

Responsibilities

• Provide customer support via various channels.
• Collaborate with team members to enhance customer experience.
• Maintain accurate records of customer interactions.

Skills

Customer support experience

Knowledge of customer service best practices

Strong communication skills

Tools

Customer support software

Job description

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Provide customer support via various channels, addressing inquiries and resolving issues
• Collaborate with team members to enhance customer experience and support processes
• Maintain accurate records of customer interactions and feedback for continuous improvement

Required Qualifications

• 3+ years of experience in a customer support role
• Ability to work remotely with flexible hours
• Must be a U.S. citizen or hold a valid visa
• Experience with customer support software and tools
• Strong understanding of customer service best practices