Customer Support Specialist

Mudflap; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid Time Off

401(k) matching

Career growth opportunities

Annual company offsite event

Job summary

Mudflap is seeking a remote customer support professional to provide clear, confident assistance over the phone and online. You will troubleshoot real-time issues, handle high call volumes, and deliver a personal customer experience using Zendesk and internal systems.

The role requires strong communication abilities, a comfort with fast-paced environments, and experience in fintech or tech startups. Join a team backed by venture investors transforming trucking finance.

Qualifications

• 2+ years of experience in a remote customer support role.
• Experience in fintech or tech startup environments preferred.
• Proficiency with Zendesk or similar ticketing systems.

Responsibilities

• Provide clear, confident, and empathetic communication via phone.
• Troubleshoot and solve customer problems in real-time.
• Manage high call volumes while staying organized and efficient.
• Deliver a personal and thoughtful customer experience.
• Navigate between tools like Zendesk, Slack, and internal systems.

Skills

Remote support experience

Excellent communication

Tools

Zendesk

Job description

About the Company

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, Mudflap offers fleet fuel management solutions and is recognized on the Forbes Fintech 50 list.

Responsibilities

• Provide clear, confident, and empathetic communication via phone
• Troubleshoot and solve customer problems in real-time
• Manage high call volumes while staying organized and efficient
• Deliver a personal and thoughtful customer experience
• Navigate between tools like Zendesk, Slack, and internal systems

Requirements

• 2+ years of experience in a remote customer support role
• Experience in fintech or tech startup environments preferred
• Proficiency with Zendesk or similar ticketing systems
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced, high-urgency environment

Benefits

• Competitive pay and equity
• Multiple health benefit options
• Paid Time Off
• 401(k) matching
• Opportunities for career growth
• Annual company offsite event