Customer Support Specialist

Cars.com; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

A leading online automotive marketplace is seeking a Customer Support Specialist to develop expertise in products and services. You will assist customers with inquiries and achieve service level goals. Ideal candidates should have customer service experience and be familiar with MS Office and SalesForce.com. Flexibility to work weekends or evenings is required. Join us to help improve the customer experience!

Qualifications

• Prior customer service or service industry experience preferred.
• Flexible to work weekends and/or evening shifts.
• Ability to learn quickly and adapt to change.

Responsibilities

• Develop expertise in products and services, sharing knowledge with customers.
• Achieve individual and team service level goals while tracking customer inquiries.
• Assist customers with inquiries and escalate issues as necessary.

Skills

Customer service experience

Flexibility

Technical aptitude

Adaptability

Education

College degree

One year of work experience

Tools

MS Office

SalesForce.com

Windows

Job description

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Develop expertise in products and services, sharing knowledge with customers
• Achieve individual and team service level goals while tracking customer inquiries in SalesForce.com
• Assist customers with inquiries and escalate issues as necessary

Required Qualifications

• Prior customer service or service industry experience preferred
• College degree preferred or a minimum of one year of work experience required
• Knowledge of MS Office and Windows required; greater technical aptitude preferred
• Flexibility to work weekend and/or evening shifts
• Ability to learn quickly and adapt to change